IVRCallBackLog
Name: IVR Call Back Log
Type: Application
Modules: PassIVR
Description: Used previously to log information about callouts for bookings.
| Field | Documentation |
|---|---|
| IVRAction | Callback action taken for booking. Currently 'INFO/CallStatus' is the only value for this field. |
| IVRCode | Status of a specific callback. The valid values are: UNSENT, SENDING, CONFIRMED, CANCELLED. |
| BookingId | Booking identifier from Booking.BookingId. References the call back log of a specific booking. |
| ClientId | Client identifier of the client who called from Clients.ClientId. |
| SchId | Schedule identifier from Schedules.SchId. Indicates which schedule the specific call is about. |
| IVRDescription | Description of the callback. |
| IVRCallBackDate | Date when the callback was made. Format: YYYYMMDD. |
| IVRCallBackTime | Time when the callback was made. Value is in seconds from midnight. |
| IVRCallBackETime | Estimated time when the callback is made. Value is in seconds from midnight. |
| IVRCallBackNTime | Negotiated time when the callback is made. Value is in seconds from midnight. |