Patch Upgrade Support

Trapeze provides several ways to connect with the Customer Care team.

Customer Care is available Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern Standard Time.

Toll-Free Telephone: 1-877-411-8727

Email: cc@trapezegroup.com.

FTP Site: https://ftps.trapezegroup.com/

Website: https://collaborate.trapezegroup.com

The website provides access to Trapeze Collaborate, which offers resources to implement and operate the software, search knowledge, participate in communities, log/track service requests, sign up for alerts, view product health recommendations, and download product updates and documentation. To register for a Collaborate login, send an email to cc@trapezegroup.com..

Hardware Compatibility

For information about product hardware compatibility, see the Trapeze 2019 General Hardware Specifications document.