Customer Service Report

The Customer Service report provides the details of the selected feedback allowing you to print blank forms of the report that call takers can use to record customer feedback.

Parameters

The following graphic shows the parameters that you can set to generate a report.
Customer Service Parameters
Table 1. Customer Service Parameters
Parameters Description
Feedback Id Specific feedback identified by the Feedback ID. (Choose this parameter or set a date range using the From Date and To Date parameters to narrow the search for the feedback report you want.)
From Date Start date of the time period covered in the report.
To Date End date of the time period covered in the report.
Feedback Id This second Feedback Id field appears if you filter by date range. Select the feedback report you want from the list created within the date range.
Number of Blank Forms (0-99) Number of blank forms of the report that you want to print.
Suppress Customer Info Header If selected, the customer information is not shown in the report.
Export as Format type of the report when exported – The options are:
  • csv - (comma or character-separated values) Comma delimited file
  • Excel - (Microsoft® Excel) Spreadsheet
  • PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default.
  • RTF - (Rich Text Format) Formatted text
  • Word - (Microsoft® Word) Formatted text
Archive Report If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

Sample Report

The following example shows the different pieces of information that you can choose to gather when receiving customer feedback.
Customer Service Report