About IVR

Trapeze IVR refers to Interactive Voice Response (IVR) systems that provides passengers information.

This public transit IVR solution enables passengers to access next bus and schedule information, faring, special bulletins, and policy information using the telephone without having to speak with a customer service representative.

INFO-IVR is designed for fixed route services and enables passengers to access next bus information, fares, special bulletins and policy information. It is only a call-in application. Passengers call a direct line or the transit agency's main number, which directs them to the INFO-IVR lines.

PASS-IVR is designed to allow paratransit passengers and/or their caregivers or service providers to request, book, confirm, or cancel trips.