Service Infractions

Service Infractions PASS v19 contains a number of improvements.

Items with a * were introduced (partly or in whole) in maintenance releases of previous versions.

  • Infractions shortcuts (found in the Infractions widget on the Cases tab) have been renamed. Now, from left to right, they are Show All, Show Confirmed, Show Forgiven, Show Undecided, Select All, Clear All.
  • The Lookback Horizon option is now available for policies with a Threshold Time Period of Fixed Duration and a Violation Calculation Type of Suspensions.
  • When clients are suspended, suspensions can be defined as 0 days (overriding the default policy suspension period).
  • In Trip Booking, if a client has been suspended (using Service Infractions) for a specific booking purpose, a warning message now appears allowing users to override the suspension (if the Trapeze4 > Trip Booking > Client Suspension security permission (found in Trapeze6) is granted). Otherwise, the trip cannot be set up. Additionally, the Suspensions Grid (found in Task > Clients, on the Certification tab when Service Infractions-related context properties are enabled) now shows a comma-separated list of Booking Purposes associated with the Service Infraction policies for which the client is suspended.
  • The Reinvestigate button is now available for cases in a grace period and waiting to be suspended.After a client has been suspended, a Modify Suspension button is now available. This allows users to forgive the suspension and re-define the Suspension Duration.
  • Now, in rolling window policies, when the last sanction is older than the rolling window duration, cases can only be promoted to the first sanction level.
  • Now, PASS is made aware of impending suspensions before they begin and PASS system users are alerted with a message that shows the client's suspension dates. This helps prevent clients from booking future trips during periods that they are known to be under suspension.
  • Now, when a transit agency is using EZ-Wallet, Service Infractions can be set up to look for deductions from the purse that totals a greater amount than the defined overdraft limit.
  • Warnings in a Warning > Delivered Phase can now be re-investigated, and infractions for the warning can also be forgiven.
  • You now have the option to set indefinite suspensions in the Policies screen. You also have the ability to set and change the indefinite suspension duration in the Modify Suspension dialog box.