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Activating COM
To allow access to COM, click Traveler Information > Fixed Route > Com > Enabled in the Properties screen.
COM Context Properties
Once COM has been installed, the following steps must be completed before you can use the system to receive customer feedback:
COM-Web Context Properties
COM-Web is a COM module that provides an online feedback form that passengers can use to submit complaints, commendations, and suggestions to your transit agency.

COM-Web Context Properties

COM-Web is a COM module that provides an online feedback form that passengers can use to submit complaints, commendations, and suggestions to your transit agency.

The feedback is sent directly into COM where investigators can view and process it.

A separate configuration file for COM-Web is included in your markup folder. The settings for the appearance of your online form may be defined in this file.

Table 1. COM-Web Context Properties
Property	Description
COM Web > IP	IP address of the website running COM-Web.
COM Web > Port	Port number of the Service Shell running COM-Web. (You can choose to run it on the same Service Shell for COM or in a separate Service Shell used for your websites.)
Com Web > Recaptcha > PublicKey	Public key for the reCaptcha widget.
Com Web > Recaptcha > PrivateKey	Private key for the reCaptcha widget.
Com Web > Security > RecaptchaValidation	If selected, COM performs a security check during the registration process.