Notification - Generator Properties
The following table describes the Notification properties that control the email messages sent and when they are sent.
| Property | Description |
|---|---|
| If selected, the 'master switch' is activated to generate notifications of any type or description. | |
| IP address of the local Server shell, which is given to the Voice gateway in order that it can call Hi wire methods. | |
| TCP port number of the local server which is given to the Voice gateway in order that it can Hi wire methods. | |
| Selected if the webserver is running on SSL. | |
| If selected, COM customer email notifications are delivered by email. | |
| Amount of time in seconds between two consecutive database polls to look for notifications to add. | |
| Number of days that polls look back to find notification items. | |
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Level of priority of notifications relative to other items handled by the delivery service. The range is from 1 for high priority to 99 for low priority. |
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Maximum number of attempts of the service to send notification by email. Currently, the default value is 10. |
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Number of days within which the system attempts to send notifications by Days email. |
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Email address that appears in the From field of email messages. |
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Text that appears in the Subject field of email messages. |
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| If selected, COM escalation notifications are delivered by email. Escalation notifications refer to. | |
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Amount of time in seconds between two consecutive database polls to look for notifications to add. |
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Number of days that polls look back to find notification items. |
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Level of priority of notifications relative to other items handled by the delivery service. The range is from 1 for high priority to 99 for low priority. |
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Maximum number of attempts of the service to send notification by email. Currently, the default value is 10. |
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| Number of days within which the system attempts to send notifications by email. | |
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If selected, the escalation email is sent to the distribution list of the Division/Department which performed the last action on the subject. If not selected, the notification is sent to the distribution list of the division/department of the first person who opened the ticket (first action) by default. |
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Email address that appears in the From field of escalation email messages. |
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| Text that appears in the Subject field of email messages. | |
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If selected, COM initial notifications are delivered by email. Initial notifications |
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Amount of time in seconds between two consecutive database polls to look l for notifications to add. |
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Number of days that polls look back to find notification items. |
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Level of priority of notifications relative to other items handled by the delivery service. The range is from 1 for high priority to 99 for low priority. |
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Maximum number of attempts of the service to send notification by email. Currently, the default value is 10. |
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Number of days within which the system attempts to send notifications by email. |
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| Email address that appears in the From field of initial email messages. | |
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Text that appears in the Subject field of email messages. |
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If selected, COM initial notifications are delivered by email. Initial email notifications refer to the first email notification sent. |
| Amount of time in seconds between two consecutive database polls to look for notifications to add. | |
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Number of days that polls look back to find notification items. |
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Level of priority of notifications relative to other items handled by the delivery service. The range is from 1 for high priority to 99 for low priority. |
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Maximum number of attempts of the service to send notification by email. Currently, the default value is 10. |
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Number of days within which the system attempts to send notifications by email. |
| Email address that appears in the From field of new action email messages. | |
| Text that appears in the Subject field of email messages. | |
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If selected, COM reminder notifications are delivered by email. Reminder notifications refer to ????. |
| Amount of time in seconds between two consecutive database polls to look for notifications to add. | |
| Number of days that polls look back to find notification items. | |
| Level of priority of notifications relative to other items handled by the delivery service. The range is from 1 for high priority to 99 for low priority. | |
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Maximum number of attempts of the service to send notification by email. Currently, the default value is 10. |
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Number of days within which the system attempts to send notifications by email. |
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Email address that appears in the From field of reminder email messages. |
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Text that appears in the Subject field of email messages. |
Since these context properties have been categorized according to type, the following Server Shell switches have been deprecated: