Sample Call Flow for Logging On
When you call the PASS-IVR System, the system will prompt you for your login information before you can continue with your inquiry.
In general, when you call the PASS-IVR system, the call flow starts with a welcome greeting followed by a prompt to log on.
If the system supports multiple languages, you may be prompted first to identify your preferred language before you can log on. Then, follow the prompts that require you to enter your client ID and password. If the system confirms that you entered a valid client ID and password, it then provides you the Main menu.
The prompts and responses included in the following table are only examples to illustrate what
occurs when clients access the PASS-IVR system and are prompted to log on.
| Prompt | Prompt | IVR Response | Description |
|---|---|---|---|
| Greetings | n/a | you are welcomed to the system. | |
Sample Language Selection
|
Press 1 to choose English. | With 1 selected, the system proceeds to communicate in English. | You are prompted to select your language of choice if the system has a multilingual IVR System. After making your choice, the call is conducted in your preferred language. |
Logging on the system prompts the client to enter:
|
On the Client ID Prompt, enter your client ID. | If you enter a valid client ID and password, the system proceeds to the main menu. If you enter an invalid ID and/or password, you are prompted to re-enter both values. Depending on the transit agency's policy, you may only be allowed a number of login attempts after which the session is ended and you are redirected to an operator or Customer Service Representative. |
After you enter your client ID and password, the system may ask you to wait, while it verifies the information. |
| On the Password prompt, enter your password. |