About Using PASS-IVR

The PASS-IVR phone number may be found on the transit agency's website or in promotional materials where it may be labeled as the contact number for services such as the Information Center or Customer Services.

Note: You must be a registered user to be able to access the PASS-IVR system. Each Transit agency has its own set of policies that govern the registration process and who are qualified to register.

The system is typically accessible 24 hours a day, 7 days a week. It may be scheduled occasionally for maintenance or troubleshooting, in which case, an announcement is posted on the transit agency's website regarding its unavailability for a specified period of time.

Calling the PASS- IVR number with a touch-tone phone allows you to access the following information:
  • Scheduled bookings

  • Personal account

  • Routes and trip times

  • General information, for example, service alerts

You can also perform the following tasks:
  • Cancel scheduled trips.
  • Change your password.

The IVR system responds according to your choices from the list of options and input. You can choose to speak with a customer service representative at any point during your call should you require more information or your query is more complex than the standard questions handled by the system.

Tasks that require interaction with a Customer Service Representative:

  • Register for an IVR account.

  • Request for reminder calls for scheduled trips.

If the call center is closed, for example, after office hours, and the task that you want to accomplish requires that you speak with a transit agency representative, you can choose to be redirected to the agency's main phone system where you can leave a message in the General voice mail box.