About Using INFO-IVR

The INFO-IVR phone number may be found on the transit agency's website or promotional materials and labeled as the contact number for services such as the Information Center or Customer Services.

The system is typically accessible 24 hours a day, 7 days a week. It may be scheduled occasionally for maintenance or troubleshooting, in which case, an announcement is posted on the transit agency's website regarding its unavailability.

With a touch tone phone, calling the number enables you to access information about routes and trip times. You can choose to speak with a customer service representative at any point during your call should you require more information or your query is more complex than the standard questions handled by the system.

Before making a call, it is recommended that you have the following pieces of information handy to be able to access the results you want more quickly.

  • Origin and destination:
    • Stop name (stop number, if known)
    • Street name and number
    • Intersection
    • Landmark

  • Expected date and time of travel

When you call the phone number, listen to the prompts and respond accordingly. You can choose to skip some prompts that do not apply to your query. You may not be able to skip some prompts, however, if the system has not yet processed your response to an earlier prompt or it requires more input from you.

When responding to the prompts, note the numbers given for each option to ensure that you press the right one.

Prompts can include information on how to:

  • Cancel the selected option and return to the main menu.

  • Return to the previous item that you want to listen to again.

  • Replay the information that you just listened to.

To end the call, you can hang up at any time or press the number provided in the prompt, for example, 9 on your keypad.