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About INFO-IVR
Trapeze IVR refers to Interactive Voice Response (IVR) systems that provides passengers information.
IVR Components
The Trapeze IVR system is comprised of three components that enhance the passenger experience.
The Trapeze INFO-IVR User Guide is intended for transit site staff responsible for supporting transit riders who request trip information through the IVR system.
Sending Us Feedback
Please address any comments or feedback about this IVR Guide to documentation@trapezegroup.com
About Using INFO-IVR
The INFO-IVR phone number may be found on the transit agency's website or promotional materials and labeled as the contact number for services such as the Information Center or Customer Services.
Sample Call Flow
The sample call flow is an example of how a call can run between the user and the IVR system.