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Home IVR Administration Modules The IVR Administration modules provide functionality to help users manage the network of office locations and communications for the IVR system to run optimally. They help set up remarks and notifications, service connections, and the gathering of user input on services provided.
About INFO-IVR Trapeze IVR refers to Interactive Voice Response (IVR) systems that provides passengers information.
About Trapeze IVR Application Services The Trapeze IVR Application services use a client/server architecture to access the user interface that permits configuration and security changes.
About the Service Shell Service Shell configuration information is saved in text files called profile files.
About IVR Context Properties Trapeze Services use the Context properties mechanism to be able to access the centrally defined and maintained property values.
About Voice Gateway Voice Gateway is a third party application that can be installed on any standard Windows Server 2003 R2 or Linux server.
IVR Administration Modules The IVR Administration modules provide functionality to help users manage the network of office locations and communications for the IVR system to run optimally. They help set up remarks and notifications, service connections, and the gathering of user input on services provided.
About IVR Reports The Trapeze IVR Reporting module makes use of the ability of the Voice Gateway to log information on caller activity during the course of the interaction of callers with the IVR system.
About IVR Prompts IVR prompts are the prerecorded messages played for a caller at specific times during a call.
IVR Administration Modules
The IVR Administration modules provide functionality to help users manage the network
of office locations and communications for the IVR system to run optimally. They help set up
remarks and notifications, service connections, and the gathering of user input on services
provided.
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