Whats New in This Edition

The following changes and additional features have been documented in this version 20 edition of the COM System Administrator Guide:

Context Properties

  • To facilitate the search for COM context properties, some of the properties in the COM/Customers Feedback settings folder have been moved or separated and grouped together into other folders as appropriate.
  • To enhance security and enable the validation of files that are attached to feedback records, the context properties for attachments have been removed from the COM/Customers Feedback settings folder and the following context properties have been added specifically for COM and COM-Web:
    • COM/Attachments/Client/File Extension Whitelist - A comma-separated list of the file extensions allowed to be uploaded as attachments. They must start with the dot character ( . ) You will not be able to attach files with file extensions that are not on the list.
    • COM/Attachments/Client/Max Size - Maximum allowed file size.
    • COM/Attachments/Client/File Name Restriction/Special Characters - Special characters that cannot be used in the file name such as >:\"/|?*) - If the field is empty, it means there are no restrictions.
    • COM/Attachments/Client/File Name Restriction/Rules - Rules applied to the file names of attachments. If field is empty, there are no restrictions.
    • COM/Attachments/Web/File Extension Whitelist - A comma-separated list of the file extensions allowed to be uploaded as attachments. Files with the following file extensions are allowed: .doc,.docx,.pdf,.txt,.jpg,.jpeg,.png,.gif'.
    • COM/Attachments/Web/Max Size- Maximum allowed file size. Default value is 8192.
    • COM/Attachments/Web/File Name Restriction/Special Characters = Alphanumeric and common special characters
    • COM/Attachments/Web/File Name Restriction/Rules - Rules applied to the file names of attachments. The options are:Alphabetic, Numeric, and Special Characters. If the field is empty, it means there are no restrictions.
  • With the addition of the specific context properties applied to attachments for COM and COM-Web, the following context properties have been removed:
    • COM/Customers Feedback settings/Client/Attachment file name regex
    • COM/Customers Feedback settings/Web/Attachment file name regex
  • A modification has been made to the following context properties: *
    • Cmn/Email/Address/Local Special Characters
    • Cmn/Email/Address/Domain Special Characters
    Both now include a period (.) as a special character by default. Make sure to include it as a valid character if allowing the use of a period in email addresses.