Client Call Out
DriverMate can be configured to notify the server before the vehicle arrives at the client's location.
When the trigger conditions are met, DriverMate generates a reminder, which is sent to the server. When the server receives the reminder, it generates the appropriate interactive voice response (IVR) call to the client.
When enabled, a reminder is generated for all events under the following conditions:
- Vehicle has valid GPS location.
- Event is a pick-up.
- Event has valid GPS target coordinates.
- Event has a valid Est time. DriverMate relies exclusively on the Est time for the time portion of the trigger.
- Event has the callReminder flag set by dispatch.
When using Trapeze PASS, this is enabled by selecting the Call box on the Supplementary Data tab of the trip booking.
The
callReminder1/callReminderelement is part of the client element of the DVTrip message. - Vehicle is within the call out radius of the GPS target coordinates of the event.
- Time is later than the call out time calculated by (Est Time - offset).
- A reminder has not already been sent for the event.
Configuration
The following table describes the time and radius settings that determine whether an event is a candidate for a call out.
| ID | Setting | Description | Default |
|---|---|---|---|
| 2500 | Client Callout Offset | Number of minutes before the estimated (Est) time to send
a call out. If the current time is earlier than the time window, then the event is not a candidate for a call out. Example: If the Est time is 13:00 and the time window is 10 minutes, then at 12:50 or any later time before 13:00,the event is a candidate for a call out. |
5 minutes Range: 1 to 120 |
| 2501 | Client Callout Radius | Radius of the call out target area centered on the
event's GPS target. The distance in meters from the location that the vehicle has to be within in order to send a call out. If the vehicle is within the radius, then the event is a candidate for a call out. |
1000 meters Range: 100 to 100000 |