Overview

A formal review of the requirements should take place with Trapeze Group before any hardware and prerequisite software is purchased.

Other solutions may require consideration since hardware manufacturers and software suppliers upgrade/discontinue their products frequently. Currently installed hardware and software may be utilized and/or upgraded for the operation of the proposed application software, or another configuration may be more appropriate.

Because some recommendations incorporate relatively new products, provisions should be made with the hardware vendor to confirm additional equipment and/or system software which may be required.

Where utilizing Microsoft software products, the resultant hardware design should be on Microsoft’s Hardware Compatibility List (HCL).

All facility cabling, including patch cables should be tested and certified CAT5e or greater by qualified personnel.

Please consult with your Trapeze Group representative for custom hardware configurations designed to support specific combinations of Trapeze products and/or installations that are concurrently supporting any non-Trapeze enterprise software.

Special Notes

Trapeze Software Group no longer supports Microsoft Windows 95, 98, ME, NT 4.0, 2000, XP, Vista, 7, Server 2003, 2008 or 2008 R2 operating systems for their new products. All existing Trapeze products currently running on these operating systems will be supported until they are upgraded to the newer versions. Agencies running unsupported versions Microsoft Windows OS should seriously consider upgrading to newer Trapeze and Microsoft versions as soon as feasibly possible to properly assure security updates are present.
Trapeze Software Group products does not support Microsoft Database Server SQL 2000 or Oracle 9i for version 9.0 or greater, or Microsoft SQL 2005 for Trapeze version 12.0 or greater or SQL 2008 R2 or Trapeze version 15.0 or greater for new upgrades. All existing Trapeze products currently running on these database platforms will be supported until they are upgraded to the newer Trapeze versions or until Microsoft no longer offers extended support.
Trapeze Software Group no longer supports Microsoft Windows Server 2008 R2 for Trapeze version 16.0 or greater. All existing Trapeze products currently running on these server platforms will be supported until they are upgraded to the newer Trapeze versions or until Microsoft no longer offers extended support.
The Trapeze Group Professional Services Team is available for installation and configuration of all hardware and enterprise software listed in this document. Please contact your Trapeze Customer Care Representative for more information about our upgrade support services.
Unless otherwise indicated, all products require the “Base” configuration.
It is intended that the Trapeze Group application environment be placed into an existing/new ADS environment to ease maintenance and administration of security.

Please take note of the following Microsoft support dates for O/S and SQL:

Windows Server 2008 (w/SP2) & 2008 R2 (w/SP1) mainstream support ended as of January 2015 and extended support ended January 2020.
Windows Server 2012 & 2012 R2 mainstream support ended October 2018 and extended support will end October 2023.
Windows Server 2016 mainstream support will end January 2022 (extended support through January 2027).
SQL Server 2008 R2 (w/SP3) mainstream support ended July 2014 and extended support ended July 2019.
SQL Server 2012 (w/SP4) mainstream support ended July 2017 (extended support through July 2022).
SQL Server 2014 (w/SP3) mainstream support ended July 2019 (extended support through July 2024).
SQL Server 2016 (w/SP2) goes off mainstream support July 2021 (extended support through July 2026).

SQL Server 2017 (no current SP) goes off mainstream support October 2022 (extended support through October 2027).

See the chart below for reference regarding Mainstream and Extended support

Table 1. Trapeze Support
Type of Support	Mainstream Support	Extended Support	Self-help Online Support
Request to change product design and features	Available	Not available	Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts.
Security updates	Available	Available	Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts.
Non-security updates	Available	Available only with Extended Hotfix Support	Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts.
Complimentary support¹ included with license, licensing program ²or other no-charge support programs.	Available	Not available³	Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts.
Paid-support (including pay-per-incident premier and essential support)	Available	Available	Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts.

¹ Refers to the phone and online support options.

²For example, support incidents acquired through the Software Assurance program for server products.

³Limited complimentary support may be available (varies by product).

Note: These specifications are intended for version 21 Trapeze products only. Previous Trapeze version environments would have different compatibility and support requirements. Please contact your Trapeze Customer Care Representative if you need clarification.

Attention: Trapeze reserves the right, to be exercised at its sole discretion and without notice, to change, modify or adapt the contents of this edition in order to accurately reflect any future upgrades to the Trapeze proprietary software. In the event of such changes, Trapeze expects, but does not represent or guarantee, that this current edition will continue to remain reasonably accurate insofar as it describes the basic functions of the Trapeze proprietary software.