Jump to main content
Home About the Investigation Tool If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
About the Investigation Tool for Demand Response Data The Investigation Tool for Demand Response is used when paratransit information is required and there is no client information available, for example, an anonymous caller reported that he or she was cut off by a paratransit vehicle.
Searching For Demand Response Data Filters are shown in the Parameters column of the Investigation Tool dialog box and are the data elements that the tool uses when searching for Demand Response data.
About Methods of Searching for Booking Data If the feedback concerns a PASS client, it is important to find details of the booking on which the incident occurred. In the COM Investigator screen, you can apply methods to search for booking details that are used in the COM Representative screen.
Whats New in This Edition The following changes and additional features have been documented in this version 19 edition of the COM User Guide.
About COM Trapeze COM is a user-friendly and versatile application that is designed to perform the following functions:
Logging on to COM Depending on the password policies at your site, you may be prompted to change your password when logging on to the system. You can also change your password after you log on to the system.
About Sorting Information All screens sort information in a manner set by default.
Printing in COM You can preview the data to be printed and print from COM screens such as the COM Investigator and COM Representative screens.
About Workspaces A workspace refers to the user interface that contains the features such as menu options and commands that allow you to perform tasks based on your security permissions.
About the COM Representative Screen Once ancillary data and system properties have been defined to suit the needs of your transit site, you can record customer feedback in COM using the COM Representative screen.
About the COM Investigator Screen Use the COM Investigator screen to record the actions taken on the feedback received in the system.
Attaching Files to Feedback Files that are attached to feedback are typically copies of the letters received from or sent to clients. You can attach files to feedback records in the COM Representative or COM Investigator screen.
Sending Feedback by Email You can send feedback details by email directly from the COM Representative and COM Investigator screens to other parties.
About the Investigation Tool If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
About the Investigation Tool for Fixed Route The Investigation Tool helps you refine the search for the appropriate employee involved in an incident using filters for Fixed Route data.
About the Investigation Tool for Demand Response Data The Investigation Tool for Demand Response is used when paratransit information is required and there is no client information available, for example, an anonymous caller reported that he or she was cut off by a paratransit vehicle.
Searching For Demand Response Data Filters are shown in the Parameters column of the Investigation Tool dialog box and are the data elements that the tool uses when searching for Demand Response data.
About Methods of Searching for Booking Data If the feedback concerns a PASS client, it is important to find details of the booking on which the incident occurred. In the COM Investigator screen, you can apply methods to search for booking details that are used in the COM Representative screen.
Modifying Search If the Investigator Tool fails to find matches, a message appears indicating that no information was found based on the input criteria. You are asked to modify your input and perform the search again.
About Logging Use of the Investigation Tool When the Investigation Tool has been used to make changes to feedback, a record is generated by the system.
Searching for EAM Data If there is a service request for a vehicle, COM users are able to view the items that require work referred to as symptom codes.
About COM and OPS Incident Data Integration Incidents are events that occur during the work day that involve employees, passengers, and/or vehicles.
About the Spell Checker The Spell Check feature flags words in the memo or text fields that may not be spelled correctly in both the COM Representative and COM Investigator screens.
Keystroke Shortcuts Keyboard shortcuts are useful in Trapeze6. They are an alternative to using the mouse to access commands on your screen.
About Methods of Searching for Booking Data
If the feedback concerns a PASS client, it is important to find details of the booking
on which the incident occurred. In the COM Investigator screen, you can
apply methods to search for booking details that are used in the COM
Representative screen.
TRADE SECRET. Trapeze Proprietary and Confidential. © Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved.
