COM Representative Screen Toolbar

Table 1. COM Representative Screen Toolbar
Command Name	Icon	Description
Close		Closes the COM Representative screen.
Previous		Shows the record immediately before the current record on display. Note: You can only view the records that are entered and saved during the current session. When you close COM, the records are saved in the database.
Next		Shows the record immediately after the current record on display.
Add New Subject		Adds another subject to a feedback record. Note: The COM/Customers Feedback settings/Allow multiple subjects in a feedback context property must be selected in order for you to add more than one subject to a feedback record.
Previous Subject		Shows the details of the subject immediately before the current subject on display.
Next Subject		Shows the details of the subject immediately after the current subject on display.
Close Subject		If clicked, the Closed check box in the Subject pane appears selected and the Date Closed and Time Closed fields are filled in with the current date and time of the workstation.
Clone Feedback		Creates a copy of the selected feedback record, which retains the data defined to be replicated such as name and address. This is useful when the feedback involves several events that may have occurred on different dates and involve different employees and vehicles thus requiring separate entries. With this option, you do not have to repeatedly type the same pieces of data.
Cancel		Removes any entries or changes you may have made on the screen.
View Booking		Shows the client and booking information related to the feedback.
Send Email		Opens the Correspondence dialog box, which allows you to send email messages to other parties such as investigators involved in acting on the feedback.
Form Letter		Written from a template on a subject that recurs and is sent to different customers with little variation except for the names and addresses. An example is an acknowledgment letter.
Investigation Tool		Searches for additional pieces of data associated with a feedback record from the Fixed Route or Demand Response databases.
Run Report		Displays the COM report selected in the COM/Launch Report context properties.
Look Up Customer		Opens the Customer dialog box, which allows you to search for a customer record.
Check Spelling		Flags words that may not be spelled correctly in both the COM Investigator and COM Representative screens.
View Attachments		Opens the Subject Attachments dialog box, which allows you to preview, add, remove, and open attachments.

Close

Closes the COM Representative screen.

Shows the record immediately before the current record on display.

Note: You can only view the records that are entered and saved during the current session. When you close COM, the records are saved in the database.

Shows the record immediately after the current record on display.

Add New Subject

Adds another subject to a feedback record.

Note: The COM/Customers Feedback settings/Allow multiple subjects in a feedback context property must be selected in order for you to add more than one subject to a feedback record.

Previous Subject

Shows the details of the subject immediately before the current subject on display.

Next Subject

Shows the details of the subject immediately after the current subject on display.

Close Subject

If clicked, the Closed check box in the Subject pane appears selected and the Date Closed and Time Closed fields are filled in with the current date and time of the workstation.

Clone Feedback

Creates a copy of the selected feedback record, which retains the data defined to be replicated such as name and address. This is useful when the feedback involves several events that may have occurred on different dates and involve different employees and vehicles thus requiring separate entries. With this option, you do not have to repeatedly type the same pieces of data.

Cancel

Removes any entries or changes you may have made on the screen.

View Booking

Shows the client and booking information related to the feedback.

Send Email

Opens the Correspondence dialog box, which allows you to send email messages to other parties such as investigators involved in acting on the feedback.

Form Letter

Written from a template on a subject that recurs and is sent to different customers with little variation except for the names and addresses. An example is an acknowledgment letter.

Investigation Tool

Searches for additional pieces of data associated with a feedback record from the Fixed Route or Demand Response databases.

Run Report

Displays the COM report selected in the COM/Launch Report context properties.

Look Up Customer

Opens the Customer dialog box, which allows you to search for a customer record.

Check Spelling

Flags words that may not be spelled correctly in both the COM Investigator and COM Representative screens.

View Attachments

Opens the Subject Attachments dialog box, which allows you to preview, add, remove, and open attachments.