Investigators vs. Feedback Responsibilities

Sometimes, data in the Investigators screen may conflict with data in the Feedback Responsibilities screen as discussed in the following examples:

Example 1: Investigators can be assigned a distribution list in the Investigators screen and in the Feedback Responsibilities screen. If you create feedback with a feedback type and subtype specified in the Feedback Responsibilities screen but choose an investigator who is not assigned to the feedback subtype, the distribution list assigned to the feedback responsibility overrides the investigator’s distribution list from the Investigators screen.

Example 2: Entries can be created in the Feedback Responsibilities screen with no specified department/division. When creating a feedback entry for a feedback type and subtype, Department B is selected. Upon save, the feedback is assigned to the primary investigator for Department B in the Investigators screen (instead of the investigator assigned in the Feedback Responsibilities screen). In this case, the investigator and distribution list in the Investigators screen overrides the information in the Feedback Responsibilities screen.