COM

Release notes on tasks that apply to COM.

Version Type Description ID

21.2.0.0

CORR A new option, Feedback Type has been added to the Group By parameter for the COM Roll Up report. If selected, the report shows data based on the selected feedback type. TI-18006
21.3.1.0 ENH Added the COM/Email and Formletter/Use HTML file as FormLetter Template context property. If selected, users can choose the html template as the email template. To include data from the selected feedback in the html file, insert the following: {{ColumnName}} where Column Name is the name of the database column that you want to use from either the ComFeedback or ComSubject table. TI-3676
21.3.1.0 CORR The issue of the list of COM Investigators not being refreshed when changes were made in the COM Investigators screen has been fixed. Previously, the screen was refreshed only after the Client Shell was restarted.) TI-18821
21.3.1.0 ENH The following context properties have been added to support connection to the Hastus web service:
  • COM/Investigation Tool/OPS HASTUS Services/Subscription Key - Subscription key to use, if needed.
  • COM/Investigation Tool/OPS HASTUS Services/Url - URL to the HASTUS Web service
The following context properties have been removed:
  • COM/Investigation Tool/OPS HASTUS Services/Port
  • COM/Investigation Tool/OPS HASTUS Services/IP
  • COM/Investigation Tool/OPS HASTUS Services/Service Name
TI-18945
21.4.1.0 ENH Added a new context property, COM/OPS/Show Ops Missed Trips. If selected, cancelled trips shown with a (CANCELLED) label are included in the Sch Time dropdown list. TI-18848
21.4.1.0 ENH Added a new security key, COM/Clone Complaint. If granted, the Clone Feedback Icon is enabled. This prevents inadvertent cloning of feedback records. TI-19023

This task is related to TI-11503.

21.5.0.0 CORR The issue of the Investigation tool stopping to respond when the DirectionName option in the Use Value column was cleared has been fixed. (The issue occurred while users attempted to retrieve operator information from BD.) TI-19189
21.6.0.0 ENH COM can now receive all employee information in alphanumeric characters into the Investigation tool and feedback forms when querying the HASTUS web service. TI-19118
21.6.0.0 CORR The issue of a newly created investigator record not being included in the Investigator dropdown list when a new Feedback was created has been fixed. Previously, users had to restart the Service Shell in order for the new investigator to appear on the list. TI-19644
21.10.0.0 CORR The issue of the Division dropdown list sometimes not showing any options after users selected a Line to create a new Incident record in the COM Investigator screen has been fixed. TI-20094
21.13.0.0 CORR The issue of changes made in the Screen Information screen not being applied in the related fields in the COM Investigator and COM Representative screens has been fixed. TI-20450
21.13.0.0 CORR The issue of users not being able to space the columns while designing a COM workspace has been fixed. TI-20453
21.13.0.0 CORR The following changes were made to fix issues regarding inconsistent COM-OPS and TransitMaster data:
  1. Updated Stop Id, Stop and Stop Detail fields to display Source Stop Id from TransitMaster.
  2. Updated Block field to display Block Abbr from TransitMaster.
  3. Updated Run and Run Details fields to display Run Name from TransitMaster.
  4. Updated Vehicle Id field to display MdtId from TransitMaster.
  5. Updated Employee Id field to display OnboardLogonId from TransitMaster.

Also, the issue with data not being filled in for previous dates has been fixed.

TI-20492
21.13.0.0 CORR The issue of extra trailing spaces in values entered in some COM fields causing the values in related fields to be not displayed properly has been fixed. TI-20595
21.14.0.0 CORR The issue with using an HTML template for COM email messages and form letters and other related minor issues have been fixed. Some information to note:
  1. The fields in the HTML template are defined within double curly brackets or braces, for example,{{SubjectId}}.
  2. If the HTML template is selected, it forms the body of the email and is not sent as an attachment.
  3. The preview is shown in Rick Text Format (RTF) and is read-only.
  4. For the Print, Spool, Add to Subject options, the generated RTF file is based on the HTML file used.
MPSTE-1017
21.16.0.0 CORR
The following issues with newly created feedback from COM-Web that is shown in the COM Investigator screen have been fixed:
  1. The Method Received By data was not being displayed.
  2. The feedback data was shown in red instead of green text.
MPSTE-2118
21.16.0.0 CORR The issue of repeated error messages in the log related to invalid data in the Holidays table has been fixed. MPSTE-2094
21.19.0.0

A new option, PreventUpdateWithEmpty has been added to ComAncillaryRegisteredUsersView in COM Screens. When a feedback record is submitted by a registered customer and the option is selected for a field, but that field is empty in the feedback record, COM no longer updates the field in the customer's profile. Previously, when a feedback record was submitted in COM-Web and the customer did not fill in the Phone number field, COM removed the existing phone number in their profile.

The new option has been selected by default for the following fields: FirstName, LastName, Gender, Address, AddrName, SiteName, StreetNo, OnStreet, AtStreet, Unit, City, ZipCode, State, PhoneHome, PhoneBusiness, PhoneCell, and Email. The value in these fields will not be updated in the customer's profile if they were empty in the submitted feedback.
Note: The option can be changed based on the customer's needs. The server must be restarted if the option is changed for any of the fields.
MPSTE-2255
21.21.0.0 CORR The issue of the correct Investigator not being automatically assigned when a new COM feedback record was created immediately after another one in the COM Investigator screen has been fixed. Previously, the investigator assigned to the earlier record was also being assigned to the new record. MPSTE-2500
21.23.0.0 CORR The issue of the email address in the To field being added to the Cc field or overwriting the email address in the Cc field when users sent email messages has been fixed. MPSTE-2566
21.25.0.0 ENH The following Notification Types, New Action Email and Investigator Notification have been added to the context dialog of the Com Notification screen. MPSTE-2505
21.25.0.0 CORR The Investigation Tool now displays the correct local date and time from the Hastus API response. MPSTE-2723

This task is related to MPSTE-2703.

21.25.0.0 CORR When OPS schedule data is used, the Investigation Tool now filters by Division ID even if no Vehicle Car Number is provided. MPSTE-2716