PASS-IVR

Release notes on tasks that apply to PASS-IVR.

Version Type Description ID
21.1.0.0 ENH Added support in order that PassInfoServer and the TrackerActionLog can identify bookings created through PASS-IVR. TI-17189
21.1.0.0 ENH Users can now select their Mobility Aids while booking a trip. TI-2638
21.1.0.0 ENH The following changes regarding the password for the IVR Remarks administrative module:
  1. Users can set or change the password on the new tab in the Remarks module. (The TravelerInformation/Common/IVR/RemarksAdmin/Password context property is now hidden.) The property is updated if the password is valid. An error message is shown if there are any issues with the password.
  2. A new property, TravelerInformation/Common/IVR/RemarksAdmin/MinPasswordLength has been added. It allows users to specify the minimum length of the password.
 TI-14437
21.2.0.0 ENH Added more detailed information to logging of all PASS notifications including type of callout, called number, the reason call ended (confirm/cancel/hangup/max no match/max repeat/max no input/transfer request/#3 to hangup) and the duration of the call. TI-15855
21.2.0.0 ENH Support added for Twilio in PASS-IVR: The content of IVR callback notifications in PASS-IVR made compatible with Twilio. TI-17857
21.2.0.0 ENH Support added for Twilio in PASS-IVR: The content of the Eligibility Expiration notification in PASS-IVR made compatible with Twilio. TI-18240
21.2.0.0 ENH Dbd change: The following have been added to the DeviceStatistics table in the Mmsdata. dbd file: LogEntryId field (not null and autoincremented) and idxDeviceStatisticsLogEntryId (index that is unique and in ascending order). These are used for the log tracking individual calls. TI-7937
21.2.0.0 ENH Support added for Twilio in PASS-IVR: The main menu within PASS-IVR made compatible with Twilio. When users select options on the menu, they are directed to the appropriate pages. TI-17847
21.2.0.0 ENH Support added for Twilio in PASS-IVR: The content of the Forgot Client ID notification within PASS-IVR made compatible with Twilio. User actions related to the notification are entered in the Tracker Action Log. TI-18241
21.3.1.0 ENH Support added for Twilio in PASS-IVR: The View Trips function within PASS-IVR made compatible with Twilio. Users receive the list of all trips for a specific date and the list of all trips. They are able to find a trip using the Booking ID, navigate through the list, and hear more details about the trips. TI-17850
21.3.1.0 ENH Support added for Twilio in PASS-IVR: The Cancel Trips function made compatible with Twilio. Users are able to cancel one or more trips and hear an appropriate result message. TI-17851
21.3.1.0 ENH The following changes were made to support the transfer of calls to other offices and operators when Twilio is used:
  1. Added a main menu option, "7" to transfer calls to an alternative office with the list of active offices read aloud. If the call is made within office hours then it is transferred, otherwise, a message is read aloud to the user.
  2. Added the following call transfer features:
    • Ability to transfer the call to an operator when the user presses '0'.
    • Ability to transfer the call to an operator when the user exceeds the limit of "no input" or "no match" events.
    • Re-added transfer functionality that had previously been skipped or transfer functionality is used in the GVP version.
  3. Changed the file names of VoiceLayoutTwilio.xsl and VoiceLayoutCommon.xsl to VoiceLayout.Twilio.xsl and VoiceLayout.Common.xsl respectively. Similar files for INFO-IVR have also been renamed.
The following issues have been fixed/improved:
  1. Handling of instances when a user ends the call by hanging up
  2. Twilio-specific template referenced from a system file was not available in INFO-IVR.
21.6.0.0 CORR The issue of the Date field in the IvrReportTrunkCall and IvrReportTrunkUtilization tables not working with an Oracle database has been fixed. The Date field has been renamed LogDate in both tables and the IVRStandardReportsTrunkCallCR and IVRTrunkUtilizationCR reports have been updated to use this new field name. Note: Current IVR users must run the UpdateIVRDateToLogDate.sql script after reconciling the updated IvrReport.db-schema in DbEdit. TI-19185
21.7.0.0 CORR The issue of users being able to select a time for the return trip that is earlier than the original trip has been fixed. TI-19684