Service Groups Required for the Service Shell

Profile files for configuring the Service shell must list component files and service groups required for running Trapeze applications.

For base IVR functionality, profile files must include the components and groups listed in the following table.

Table 1. Required Service Groups in the Service Shell
Component Group
Core.components
  • CoreServerManagement
  • CoreConfigurationManagement
  • CoreDutyManagement
  • CoreDataManagement
  • CoreUtility
  • CoreApplicationEngine
  • CoreMessaging
  • CoreReportsFramework
Common.components
  • CMN_Common
  • CMN_CommonAncillary
  • CMN_Hiwire
  • CMN_Lookup
  • CMN_DeviceAdmin
  • CMN_Notification
  • CMN_ReportGroupManager
INFO.components INFO_IVRStandardReport

The Trapeze6 Service Shell must be configured to load the IVR Standard Reports and Device Admin services. In most cases, Trapeze contains a secondary service shell on the IVR application server to deal specifically with reporting. The advantage to this approach is that changes to the reporting configuration will not affect the normal operation of the IVR application.