Traveler Information/Info-IVR Properties
The following table describes the INFO-IVR context properties that control the dates, times, and routes related to IVR announcements.
| Property | Description |
|---|---|
| This is blank by default. The set value should be numerical since it is used for IVR. The Remarks Manager page is only available when a value has been set for this property. | |
| Sets the number of attempts allowed to enter a password. | |
| If selected, INFO-IVR is activated. | |
| If selected, the destination of the trip is announced as the vehicle passes a stop This is selected by default. | |
| If selected, the destination of the trip is announced before the trip time.This is not selected by default. | |
| If selected, IVR finds the final trip of the day for a route or pattern and informs the caller after announcing the trip time. This is not selected by default. | |
| If selected, IVR announces real time data if it is configured and activated. This is not selected by default. | |
| If selected, a description of the stop is included in the announcement of the trip time. This is not selected by default. | |
| If selected, the caller is asked to confirm the dates typed before proceeding. | |
| If selected, the caller is prompted for separate entries for the month (MM) and day (DD). If not selected, the complete date is typed (YYMMDD or by day of the week). | |
| If selected, the date is entered by day of the week, for example, Monday, that matches today's Day of Week, which is interpreted as one week from today, in other words, next Monday. (The Day of Week is represented by numbers – 1 for Monday, 2 for Tuesday, and so on.) If not selected, this week's Monday is considered as the selected day. | |
| Number of days before the current date when assigning a year if the date only has the month and day. | |
| Maximum number of alphabetical characters that the IVR system will accept when callers attempt to specify their desired routes by spelling the route name. The default is set to 3. The minimum value is 2 and the maximum value is 9. | |
| Field in the MasterLine table to be used when searching for a line by a numerical entry. The default is LineAbbr. | |
| Field in the MasterLine table to be used when searching for a line by DTMF digits. The default is LineAbbr. | |
| If selected, the caller is asked to confirm the times that he or she times entered before the system continues. This is not selected by default. | |
| If selected, the caller is prompted for separate entries for the hour (HH) and the minutes (MM). if not selected, the caller is prompted to enter the time all at once (HH:MM). This is the default. | |
| If selected, the caller is asked to confirm the times before proceeding. | |
| If selected, the times are read in the 24-hour (military) format. If Off, the times are read as AM or PM. |