Required Hardware and Software
To record and play IVR prompts, you must have the necessary hardware and software.
| Requirement | Recommendation |
|---|---|
| Digital audio editing software | We recommend that you purchase a third party software from GoldWave, Inc. |
| Microphone that can be connected to your PC | Since wav files are played back over phone lines, which have limited audio quality, a directional (ambient noise-canceling) microphone is adequate. It is not necessary to purchase a stereo/hi-fi or studio-quality microphone. |
| Speakers | Available equipment that works with your workstation. |
The procedures described in the following sections describe the software as it is used in recording and playing IVR prompts. For information that is not covered in this chapter, please see the user documentation provided with the software.