The Customer Service report provides the details of the selected feedback allowing you
to print blank forms of the report that call takers can use to record customer
feedback.
Parameters
The following graphic shows the parameters that you can set to generate a report.
Table 1. Customer Service Parameters
Parameters
Description
Feedback Id
Specific feedback identified by the Feedback ID. (Choose this parameter or
set a date range using the From Date and To Date parameters to narrow the search
for the feedback report you want.)
From Date
Start date of the time period covered in the report.
To Date
End date of the time period covered in the report.
Feedback Id
This second Feedback Id field appears if you filter by date range. Select the
feedback report you want from the list created within the date range.
Number of Blank Forms (0-99)
Number of blank forms of the report that you want to print.
Suppress Customer Info Header
If selected, the customer information is not shown in the report.
Export as
Format type of the report when exported – The options are:
csv - (comma or character-separated values) Comma delimited file
Excel - (Microsoft® Excel) Spreadsheet
PDF - (Portable Document Format) Viewed using Adobe
Reader® - This is set as the default.
RTF - (Rich Text Format) Formatted text
Word - (Microsoft® Word) Formatted text
Archive Report
If selected, a copy of the report is saved so it can be later viewed in the
Report Archive module.
Sample
Report
The following example shows the different pieces of information that you can choose to
gather when receiving customer feedback.
