Processing No-Show Requests

Before you begin

MDT Center must be open.

These messages appear within MDT Center as canned messages.

Note the following:

As a dispatcher, if you have confirmed that the client is at home and is on the way to the vehicle, send a message to the driver to notify him or her.
If you mark the client as a No Show but then you hear from the driver that the client is on his or her way to the vehicle and wishes to board the vehicle, proceed with the situation as you would normally handle it; make a new booking for the client and schedule it on the run again. The mobile computer shows the new booking for the client and the driver should perform the event as normally done. You may need to manually arrive and perform the pick-up for the driver since the event has already been completed.

Select the NS message.
Call the client to verify that the event is really a no-show.
To view the client’s phone number in the Client Info screen, click Client Information:
To look at the client’s itinerary for the day to see if you need to cancel the return trip, click Client Itinerary:
To view the itinerary of the driver who is requesting the no-show, click Run Itinerary:

The Schedule Editor shows the run itinerary.
Do one of the following:
- Click Action > No Show.
- Click the No Show button:
The Set Time dialog box appears. The Payment Type field is enabled only if you are using Trapeze mobile equipment. See Processing Cancellations at the Door for the procedure on completing the fields in this dialog box.
When you click OK in the dialog box, the client is marked as a No Show in Schedule Editor. The system creates incidents for the MDT Server to remove the trip from the itinerary. The driver is notified that the trip was completed as a No Show by dispatch. He or she then proceeds with his or her itinerary.
After you have marked the No-Show request as a confirmed No-Show, click Toggle Done:

The No-Show request is taken off the MDT Center.