Troubleshooting

Some common issues and suggested steps to resolve them are covered in this section.

General Tip

To help identify LDAP issues more quickly, make sure to set the Trace switch to Verbose. To set the switch:

  1. In the Service Shell, click File > Trace Options.
  2. In the Trace Options dialog box, click Core > Security > LDAP > Trace.
  3. In the Trace Level pane, click Verbose.
    Trace Options Setting
  4. Click Apply.
  5. Click OK.

LDAP users not shown on the list

If you do not see any LDAP users (users added when in the LDAP mode), then there is an error returning the users from the directory.

Check the CDBLog of the TP6 Service Shell.

Table 1. Error messages and suggested solutions
Error Solution

Size Limit Exceeded

The exact cause of this issue is unknown.

It appears that the size of the list of users returned is too large.
  1. To narrow the search, reset the Search Filter value.

    The value is (&(objectCategory=person)(object)) by default. Set it to something like. (&(objectCategory=person)(object)(sn=lee)), which in this case only returns users with surname "lee". See the Microsoft TechNet article, Active Directory: LDAP Syntax Filters for more filter options.

  2. Perform the following steps:
    1. Sign in to the Client Shell with your administrator user name and password .
    2. On the Security screen, check the User list, and search for your name.
    3. Assign yourself to a user group.
    4. Sign in to the Client Shell again with your administrator user name and password.

Invalid Credentials

Your password or login did not work.

Double-check the login and password that was set in Server Connection.
LDAP users are on the list, but a specific user is not. Apply the solutions suggested for Size Limit Exceeded.