Unlocking User Accounts

Users who exceed the maximum number of failed log in attempts need to have their user accounts reset by a system administrator.

The Trapeze6 Client Shell must be open.
The number of failed log in attempts is specified by the Trapeze6 property Core > Security > Policy > Maximum Failed Logins.
  1. Do one of the following:
    • Click Tools > Security.

      Depending on your system setup, Security may be found in a different location.

    • Click the Security shortcut:
      A key with the word Security printer under it.
    The Security screen appears.
  2. Navigate to Security > Users.
    User account names appear in the left pane of the screen.
  3. In the left pane of the Security screen, select the user.
    The user name is marked with a lock icon.
    The lock icon that can be seen on the Security screen, marked for Hamm Herbert.
  4. Right-click the user name and click Unlock.
  5. Click the Save button:
    Diskette.