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Home IVR Administration Modules The IVR Administration modules provide functionality to help users manage the network of office locations and communications for the IVR system to run optimally. They help set up remarks and notifications, service connections, and the gathering of user input on services provided.
About Trapeze IVR Trapeze IVR refers to Interactive Voice Response (IVR) systems. Our public transit IVR solution enables passengers to access next bus and schedule information, faring, special bulletins, and policy information using the telephone without having to speak with a customer service representative.
Installing PASS-IVR The PASS-IVR system is composed of several third party hardware components and Trapeze PASS-IVR.
About the Service Shell Service Shell configuration information is saved in text files called profile files.
About IVR Context Properties Trapeze Services use Context properties to be able to access the centrally defined and maintained property values.
Setting Security Permissions for IVR Security permissions are specified using permission keys. Each permission key specifies a screen or function to which a user or user group can be granted or denied access. You can specify a permission level, such as Grant or Deny , for each security key for each user or group.
About Voice Gateway Voice Gateway is a third party application that can be installed on any standard Windows Server 2003 R2 or Linux server.
IVR Administration Modules The IVR Administration modules provide functionality to help users manage the network of office locations and communications for the IVR system to run optimally. They help set up remarks and notifications, service connections, and the gathering of user input on services provided.
About IVR Reports The Trapeze IVR Reporting module makes use of the ability of the Voice Gateway to log information on caller activity during the course of the interaction of callers with the IVR system.
About IVR Prompts IVR prompts are the per-recorded messages played for a caller at specific times during a call.
IVR Administration Modules
The IVR Administration modules provide functionality to help users manage the network
of office locations and communications for the IVR system to run optimally. They help set up
remarks and notifications, service connections, and the gathering of user input on services
provided.
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