Setting Security Permissions for IVR

Security permissions are specified using permission keys. Each permission key specifies a screen or function to which a user or user group can be granted or denied access. You can specify a permission level, such as Grant or Deny, for each security key for each user or group.

  1. Click Tools > Security.
  2. In the Security screen, select the user or user group for which you want to set permissions.
  3. In the Permissions pane, click the following options and define the permission levels you want to assign to the selected user or user group:
    • Notification
      • Add
      • Delete
      • Get
      • GetNotificationTypes
      • GetPassNotification
      • StorePassNotification
      • Update
    • Offices
      • Get
      • Modify
    • Surveys
      • Get
      • Modify
        Note: Depending on the Trapeze application that you also currently use, see the PASS System Administrator Guide, INFO-Agent System Administrator Guide, or FX System Administrator Guide or contact your Trapeze Customer Care representative, for more information on Security permissions.