About the Service Shell
Service Shell configuration information is saved in text files called profile files.
A profile file must include the following information:
- Data source information: Includes the ODBC name and login information that the Service Shell uses to connect to the Trapeze database.
- Server information: Includes the port that the Client Shell uses to connect to the Service Shell.
- Component files and service groups: Each component file and service group contain services that are required for specific Trapeze applications.
Profile files are saved in the folder, where path is the directory where IVR is installed. Profile files are
named name.profile where name is the application name that appears in the title
bar of the Service Shell and Client Shell screens.
Note: You can run multiple application
sessions on one machine by running shells with different profile files.
You can edit profile files manually. You can also use the Profile Editor application to specify data source and server information.