If Trapeze FX is installed at your site, you can access scheduling information from
your fixed route system when entering feedback in COM.
The sign-up period and route must be selected in the COM
Representative screen before you can select values in FX-related fields. We recommend that the
fields be arranged in the following logical sequence: sign-up period, line, direction, stop
and time.
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Do one of the following steps:
- On the main toolbar, click the Add New button:
.
- If your transit site uses custom icons, click the custom icon associated with the
feedback type.
The fields are cleared.
-
In the Method Received By field, choose the
means of communication by which the feedback was received, for example, by phone.
-
To overwrite the feedback type set as the default or if you did
not choose a feedback type icon in step 1,
choose the type that describes the subject in the Feedback Type
drop-down list.
-
In the Feedback Subtype drop-down list,
choose the subtype that best describes the specific feedback.
The Communication Modes,
Feedback, and Feedback Subtype options are
defined as ancillary data.
A priority and target date is automatically
generated.
-
Fill in the necessary General Input (Division and
Department), FX Query, and PASS Query fields.
When the feedback record is associated with a customer who has previously provided
feedback, his or her customer data is automatically shown in the appropriate fields if
the Automatic Populate/Customer Fields context property is
On.
-
Click the Save button:
.
Note: Your site may have defined certain fields as mandatory. The system does not allow a
record to be saved if the mandatory fields have not been completed. When you attempt to
save the record, you are advised to complete the fields.
