Sample Call Flow for Confirming Trips

After successfully logging into the IVR system, you are provided the main menu, where you can choose to confirm (review) the trips that you have booked.

Choose the option to confirm your trips, which may be stated as Confirm Trips. The prompts and responses included in the following table are only examples to illustrate what occurs when users want to confirm the trips that they have booked for specific dates.
Prompt User Response IVR Response Description/Comments
Sample Main Menu Options
  1. Confirm Trips
  2. Cancel Trips
  3. General Info
  4. Reminders
 To confirm your scheduled trips, press 1. The system proceeds to ask if you want to confirm scheduled trips for a specific date or all your scheduled trips. When selecting the option to confirm your trips, you are prompted to provide more information about what you want.
Date Options
  1. Confirm trips on specific date
  2. Confirm all trips
  3. Booking ID
 To review your scheduled trips for a specific date, press 1.

When prompted, enter the specific date you want.

If you pressed 1, the system prompts you to enter the specific date.

After you enter the date, the system then proceeds to state the details of your trips on the specific date, the system also advises of that status.

After confirming your scheduled trips, you can choose to end the call or proceed to cancel selected trips as part of your call.
To confirm all your scheduled trips, press 2. If you pressed 2, the system proceeds to state the details of all your scheduled trips.
To confirm a trip based on the booking ID, press 3.

After being prompted, enter your booking ID.

If you pressed 3, the system prompts you to enter the Booking ID.

After you have entered your Booking ID, the system proceeds to state the details of all your scheduled trips associated with it.