COM Context Properties
Once COM has been installed, the appropriate COM context properties must be defined to allow it to receive customer feedback and record the actions taken to resolve the feedback.
These tasks are typically completed by your Trapeze representative at the time of installation; however, you may need to alter settings or acquire additional modules and extensions from time to time.
The following table explains the settings for COM-specific context properties:
| Property | Description | ||||||||
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| Path to default directory for saving subject attachments in COM. | |||||||||
| Number of days the system keeps the copies of the sent notifications in the log. | |||||||||
| (For PASS-related feedback) The abbreviation typed (for example, CB or CW) is used to generate the business address of a client from the Address table to be populated in the COM Representative and COM Investigator screens. | |||||||||
| (For PASS-related feedback) The abbreviation typed (CH) is used to generate the home address of a client from the Address table to be populated in the COM Representative and COM Investigator screens. | |||||||||
| A target date is the date by which feedback must be resolved. The start date is
the date at which the feedback is typed into the system and the number of turnaround
days is determined by the priority it is given. See Feedback Priorities for more
information. If selected, all days including Saturday and Sunday and holidays are counted by the system when calculating a target date, that is all calendar days are used. When set to No, Saturdays, Sundays, and holidays are excluded from the count, that is, only business days are used. |
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Select for either OPS (Fixed Route) or PASS (Demand Response) as the Investigator tool by default. |
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| Determines the search window used when investigating an incident in the Investigation Tool. For example, the Incident start time is 12:45 and the incident end time is 13:30. This property is set at 10 min. Thus, the Investigation Tool searches for driver events recorded from 12:35 to 13:40. If no incident end time is specified, the window applies to the start time only - the From Time is 12:35 and the To Time is 12:55. The maximum value is one hour. | |||||||||
| If selected, the system displays “Street No” instead of “Street Num”. | |||||||||
| Amount of time after which the system refreshes the List view in the COM Investigator screen. After the specified time, you can view new feedback after it has been typed. | |||||||||
| Amount of time that the application is not in use after which the connection is ended. | |||||||||
| Communication mode that you wish to associate with feedback received through the Web. For example, if you type “E-mail”, which you created as a type of Communication Mode ancillary data, all feedback that is an “E-mail” is identified as being in Web Communication Mode. | |||||||||
| Date for batch printing of form letters in MTWTFSS format. | |||||||||
| Time for batch printing of form letters. | |||||||||
| Specific drive on the server (no UNC path/mapped drive) to template file for default form letter. (Universal/Uniform Naming Convention (UNC) path describes the location of a volume, directory, or file, that is, \\server\volume\directory\file.) | |||||||||
| Path to the folder where the temporary files generated by COM are located. | |||||||||
| User group that requires a third party screen reader, for example, JAWS for the visually impaired. (This was previously known as Window Eyes User Group.) | |||||||||
| Number of retries that batch print jobs will attempt before stopping. | |||||||||
Path to COMExtraFields.xml file. The extra definition file should use a
specific format. The following example shows ProviderId. as the Trigger:
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| If selected, COM closes an action without prompting you when forwarding an action. | |||||||||
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To make searching easy, customer information can be converted when typed. The
options are:
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| If selected, the form letter in Portable Document Format (PDF) is used when merging. Make sure that Adobe Acrobat version 7 or a higher version is installed if property is selected. | |||||||||
| If selected, the form letter in Microsoft Word is used when merging. Make sure that the Microsoft Word 2003 or a higher version is installed if property is selected. | |||||||||
| Number of spaces to replace the tab character. | |||||||||
This is used when the OPS Lookup is set to the Trapeze BD system. This allows you to set the BD field that will be used as the Run ID field within COM. Another option in the Value dropdown list is Piecemeal, which enables the system to fill in the Run ID field with the Piecename field. |
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| If selected, the Charge Recommended and/or Valid checkboxes are automatically marked on the Subject pane of the CS Investigator screen if the last Investigation Action Type selected was set with either or both options, that is, the Charge Recommended and/or Valid checkboxes were marked when the action type was created or edited. | |||||||||
| If selected, COM automatically runs the spell check feature before saving feedback. If not selected, the system checks the spelling after the user modifies the data in the field. | |||||||||
| If selected, the path to the user application data folder, (C:\Documents and Settings\All Users\Application Data\Trapeze\Core3\COM\lex\USERNAME) is automatically to the user dictionary set as the default. This is not user changeable. | |||||||||
| If not selected, the path to the user application data folder, is automatically set to C:\Documents and Settings\All Users\Application Data\Trapeze\Core3\COM\lex\. This is user changeable, which means that you can change the dictionary applied to the spell check. | |||||||||
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If selected, when you edit the division and department data that you had initially typed in the COM Representative screen, the changes are saved. The changes are also applied in the division and department fields in the Actions pane of the COM Investigator screen. If not selected, you are unable to edit the division and department fields that were assigned when the feedback was created. If the division and department of the subject are the same as the division and department associated with the action, the action data is not updated. If you modify the division and/or department of a subject, but the action is inactive, you are prompted to choose to reactivate the action and have the data synchronized, that is, same division and department or leave the action inactive and not have the data synchronized. |
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| If selected, the system does not return any search result. The Customers pane is empty when searching for registered users. You must type some data in the search fields. | |||||||||
| Set the communication mode: email, letter, or phone, through which your site will respond to client feedback. | |||||||||
| If selected, when the sign-up period and line have been selected, the appropriate division is used. | |||||||||
| Division group responsible for transit day-to-day operations, for example, scheduling trips, assigning drivers. | |||||||||
| Division group responsible for responding to feedback, for example, acknowledging complaints, resolving issues. | |||||||||
| Division group based on the bus transportation mode. | |||||||||
| Division group based on the rail transportation mode | |||||||||
| If selected, you can add more than one subject to a feedback record. The Add New Subject, Previous Subject, and Next Subject buttons are enabled in the screen toolbar. If not selected, you can only add one subject to a record. | |||||||||
| If selected, the Report Group field is displayed instead of the Sub Type field in the Context dialog. This is applied if you prefer to filter feedback by report groups instead of feedback subtypes. | |||||||||
| Choose how the feedback subtype name is displayed: Abbreviation or Description (full name). | |||||||||
| Maximum number of records that are returned when searching for feedback. Set to 100 by default. | |||||||||
| If selected, when you click Save on the COM Representative or the COM
Investigator screen, the date and time stamps of the action associated with the
current feedback are updated. If not selected, the date and time stamps are only
updated when the action has been modified. By default, it is activated. Note: In the
COM Investigator screen, the action is not updated if the Subject is closed
regardless of the setting. |
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| If selected, the Transportation Mode and Transport Type fields are automatically filled with data from the selected line for a feedback record. | |||||||||
| If selected, when users make changes to a user record in the COM Investigator screen, the changes are saved in both the ComFeedBack and Registered Users tables. | |||||||||
| If selected, only the lines associated with the selected division are shown in the schedule lookup. | |||||||||
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If selected, the division and department are restored to the default for the feedback type and subtype when the employee and vehicle data is changed. |
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| If selected, users can preview the attached media file through Windows Media Player. (Windows Media Player must be available in your workstation. If the media file is large, a file sharing violation might occur.) | |||||||||
| If selected, the investigator assigned to perform an Action is able to view all actions related to the selected feedback including those performed by others. If not selected, the investigator is only able to view the actions he or she has performed. | |||||||||
| If selected, when users select another department, the Division field shows the divisions associated with the department. If not selected, the Division field shows all divisions. | |||||||||
| If selected, the feedback record is saved after you link or unlink an OPS Incident report. | |||||||||
| If selected, the Incident date is pre-set to the current date. If not selected, the Incident date is blank. | |||||||||
| If selected, Microsoft Word special characters are decoded. For example, the en dash ( – ) is decoded to a hyphen ( − ). | |||||||||
| If selected, Tab characters are replaced by a number of spaces. The number of spaces is determined by the context property, COM/Customers Feedback Settings/Tab Width in Comment Fields. | |||||||||
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This controls the display of phone numbers in COM with the default value set to 10. If the raw phone number is shorter than the value set, spaces will be added at the beginning of the phone number to match the input mask. |
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This works with the context property, COM/Customers Feedback settings/Default phone number length. The values set in these context properties should match the length of the input mask set in the Screen Information. For example, if the input mask is (###) ### - #### (####), the length of the phone number should be 10 and the extension length should be 4. If the phone number is shorter than the required length, spaces will be added at the beginning. If the extension number is shorter than the required length, spaces will be added to the end. If either one of them is longer than the required length, it will be truncated. |
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| If selected, when you add another subject to a feedback record from a client, some of his or her data is automatically added to the input fields, that is, you do not have to retype the same data. If not selected, you must retype the client information for each subject record. | |||||||||
| If selected, the Incident Date field is automatically filled in with the current date. If not selected, the field is blank and you can type in the date of the incident which may not necessarily be the current date. | |||||||||
If selected, applies to BlockId, BlockNum, and BlockName. If not selected, the fields associated with the property are not automatically filled in when the SchTime field is updated. |
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| If selected, the EmployeeId, BadgeNum, EmployeeDetail, and EmployeeInfo fields are automatically filled in when the Schedule (Sch) Time is modified. It is selected by Default. | |||||||||
| If selected, the RunId, RunNum, and RunDetails fields are automatically filled in when the Schedule (Sch) Time is modified. It is selected by Default. | |||||||||
| If selected, the VehicleId, VehicleNumber, VehicleDescription, and VehicleInfo
fields are automatically filled in when the Schedule (Sch) Time is modified. It is
selected by Default. To prevent the Vehicle Number field from being cleared when other fields such as the Stop or SchTime fields are updated, this property should not be selected. |
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| Time in milliseconds between the time the user stops typing data and the fast find feature fetching results. | |||||||||
| Maximum number of items returned by Fast Find. | |||||||||
| If selected, Fast Find returns the exact match to the client code that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client first name that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client ID that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client last name that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client Medicaid that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client phone number that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the client SSN that the user typed. | |||||||||
| Set the time in milliseconds between the time the user stops typing data and the fast find feature fetching results. | |||||||||
| Maximum number of items that the system returns. | |||||||||
| If selected, Fast Find returns the exact match to the customer's email address that the user typed. | |||||||||
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If selected, Fast Find returns the exact match to the customer's first name that the user typed. |
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| If selected, Fast Find returns the exact match to the customer's last name that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the customer's phone number that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the registered user ID that the user typed. | |||||||||
| Set the time in milliseconds between the time the user stops typing data and the fast find feature fetching results. | |||||||||
| Set the maximum number of items that the system returns. | |||||||||
| Set where Fast Find or the Investigation Tool uses the employee information from Trapeze OPS or PASS. | |||||||||
| If selected, Fast Find returns the exact match to the Employee Badge Number that the user typed. | |||||||||
| If selected, Fast Find to return the exact match to the employee code the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee driver license the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee first name the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee ID the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee last name the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee phone number the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the employee SSN the user typed. | |||||||||
| Time in milliseconds between the time the user stops typing data and the Fast find feature fetches results. | |||||||||
| Maximum number of Location items returned by Fast Find. | |||||||||
| Maximum number of stops that Fast Find returns. If set to 0, all matched stops are returned. | |||||||||
| Waiting time in milliseconds for Fast Find to allow you to input more information before calling the service to get results. | |||||||||
| If selected, Fast Find matches the whole Stop abbreviation. If not selected, Fast Find returns all stops with the Stop abbr that match the first characters of the search text. | |||||||||
| If selected, Fast Find matches the whole Stop ID. If not selected, Fast Find returns all stops with Stop IDs that are greater than the search text. | |||||||||
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If selected, Fast Find matches the whole Stop name. If not selected, Fast Find returns all stops with Stop names that start with the search text. If the search uses % as a wild card value, this setting is ignored. |
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| Time in milliseconds between the time the user stops typing data and the Fast Find feature fetches results. | |||||||||
| Maximum number of Vehicle items returned by Fast Find. | |||||||||
| Sets whether the vehicle information should be pulled from the OPS system or the PASS system. | |||||||||
| If selected, Fast Find returns the exact match to the vehicle ID that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the vehicle license that the user typed. | |||||||||
| If selected, Fast Find returns the exact match to the vehicle number that the user typed. | |||||||||
| Parameters to display the Trapeze report automatically when clicking the Run
Report icon. For example, the parameters required to auto launch the COM Customer
Service report is: Formfeedback Id:FeedbackId;FeedbackIds:;Number of Blank Forms (0-99):0. |
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| Path of the report (trc file) that is launched when you use the Run Report feature is used. | |||||||||
| Data source name for the map that you use with COM. | |||||||||
| Login name to connect to the data source. | |||||||||
| Password to connect to the data source. | |||||||||
Schedule data system to be used with COM. The options are:
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| Data source name for the schedule database that you use with COM. | |||||||||
| Login name to connect to data source with schedule data. | |||||||||
| Password to connect to the data source with schedule data. | |||||||||
| Factor used to generate LineDirId from LineId and DirId. The formula is LineDirid = LineId*Factor+DirId. The default is 10. | |||||||||
Determines the order that stops are displayed in the LineStop list. The options
are:
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Determines the order that Service Groups are displayed in the list. The options
are:
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The system loads the schedule data from the current date back to the number of the days set. This includes data from all sign-up periods within the date period covered. An additional switch was also added to support this: - If selected, the log information is added in the Cdblog. The cache is loaded after the Service Shell has been started and reloaded based
on the following context properties:
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Time when the server refreshes the data cache. The time format can be in any of
the following 24-hour time formats:
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Day of the week when the server refreshes the data cache. The default is 1000000 |
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If selected, the schedule data used prior to the system upgrade is made available. This allows you to access the records of incidents that occurred prior to the system upgrade or that are in the previous system. The Historical properties are used when COM is used with Trapeze OPS. |
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| Date on which the schedule data system was upgraded. | |||||||||
| FX or OPS system to be used with COM. | |||||||||
| Data source name to be used in the session. | |||||||||
| Login Name | |||||||||
| Login Password | |||||||||
| Factor used to generate LineDirId from LineId and DirId. The formula is LinedirId = LineId*Factor+DirId. | |||||||||
| Order that the stops are displayed in the LineStop dropdown list. | |||||||||
| Time that the server should wake up to refresh the data cache. This can be in any of the following 24-hour time formats: HH, HH:MM, HH:MM:SS. | |||||||||
| Day of the week when the server refreshes the data cache. The default is 1000000. | |||||||||
| If selected, you can select columns in the Action List view. | |||||||||
| If selected, you can select columns in the Feedback List view. | |||||||||
| If selected, you can select columns in the Subject List view. |