Components of the COM Investigator Screen

The following graphic shows a sample COM Investigator screen. The fields shown may be different from those in your workstation. Your transit site requirements will determine the fields and tabs included in the screen.

The information in the COM Investigator screen is grouped together in grids similar to the COM Representative screen.

Table 1. Panes

Panes with Grids	Description
Feedback	Lists feedback entries that are sorted from the earliest to the most recent date as defined in the Context dialog.
Subject	Displays all subject entries for the feedback selected in the Feedback pane.
Actions	Shows all actions recorded on the selected subject.

In the Feedback and Subject panes, records are highlighted in different colors to help you identify and prioritize tasks:

Table 2. Colors

Color	Description
Red	Highlights feedback whose target date has expired and the feedback has not been closed.
Blue	Signifies that today is the target date and the feedback requires immediate attention.
Black	Indicates feedback with a future target date or feedback that has been closed.
Green	Indicates feedback was generated using the COM-Web module. Contact your Trapeze representative for more information on this module.

If a feedback record has two subject entries with different priority levels, the feedback is highlighted with the color of the feedback with the higher priority. For example, one subject has a future target date (black) and the other has an expired target date (red), the record is highlighted in red since the second subject has a higher priority.

The right section of the screen contains two panes showing fields in various formats:

Table 3. Panes

Panes	Description
Feedback content	The top pane contains five workbook tabs by default (shown in Detail view): Feedback/Customer, Incident, FIXED Route, Para Transit, and Summary. Original feedback information appears in these sheets for the selected feedback.
Investigator/Action content	The bottom pane contains two workbook tabs by default: Investigator/Actions and Investigator Notes. The input fields on these tabs are used to record investigator information and actions.