Feedback by Mode Report

The Feedback by Mode report provides information on the feedback received classified by transportation mode as mentioned in the feedback received within the selected date range.

Parameters

Table 1. Feedback by Mode Parameters
Parameters	Description
Division	List of divisions involved in resolving issues raised in customer feedback.
From Date	Start date of the time period covered in the report.
To Date	End date of the time period covered in the report.
Feedback Type	Feedback type included in the report.
Include Valid Feedback	If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report.
Include Invalid Feedback	If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report. Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report.
Export as	Format type of the report when exported – The options are: csv - (comma or character-separated values) Comma delimited file Excel - (Microsoft® Excel) Spreadsheet PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default. RTF - (Rich Text Format) Formatted text Word - (Microsoft Word) Formatted text
Archive Report	If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

Sample Report

The report shows a bar chart with each bar representing a transportation mode.

The following example shows the Complaints feedback received grouped by transportation mode, with Rail receiving the most number of complaints during the specified date range: