Top 10 Routes Report

The Top 10 Route report shows in a bar chart the top ten routes that have been mentioned the most for the selected Feedback type.

Parameter

The following graphic shows the parameters you can choose to include in the report.

Table 1. Top 10 Routes Parameters
Parameter	Description
From Date	Start date of the date range covered in the report.
To Date	End date of the date range covered in the report.
Feedback Type	Feedback subtype of the complaints included in the report.
Include Valid Feedback	If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report.
Include Invalid Feedback	If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report. Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report.
Export as	Format type of the report when exported – The options are: csv - (comma or character-separated values) Comma delimited file Excel - (Microsoft® Excel) Spreadsheet PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default. RTF - (Rich Text Format) Formatted text Word - (Microsoft Word) Formatted text
Archive Report	If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

Sample Report

The following example shows the routes that are most mentioned in reports of the selected feedback type, Complaints for the date range: August 1, 2008 - August 31, 2008.