Call Dashboard Screen

The Call Dashboard screen gives you an overview of the health of the system, automatically appearing after you successfully log on.

The screen is divided into various panes and grids. The following graphic shows an example with sample data:
Sample dashboard
Table 1. Call Dashboard Panes
Pane Description Elements
Navigation Pane Left pane which provides links to the different components under each of the following tabs.
  • Monitoring
  • Provisioning
  • Deployment
  • Operations
Status Pane Four panes on the upper section of the right pane.

  • Active Alarms

  • Application Status
  • Hosts Status
  • Solutions Status
Records grids Two grids in the lower section of the screen show logs regarding the inbound and outbound calls. The number of records shown in each grid can be configured. The example in the graphic shows the last ten records for each type.
  • Alarm records
  • Log records
Active Alarms

The color of the bars in the Active Alarms panes indicates whether there are alarms and if any, to what degree: Critical, Major, or Minor.
Active Alarms pane
Application Status The graphic on the next column shows an example of the Applications Status pane. The colors of the bars also apply to the Host Status and Solutions Status panes.
Status Color pane
  • Online (green bar) - Components that are running without any reported issues.
  • Stopped (red bar) - Indicates the component is offline.

  • Unknown/Initializing (yellow bar) - Component is in a transient state (currently being stopped or started).

  • Total - blue bar