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What's New with DriverMate
The appearance of the DriverMate screens has been improved to provide better user interaction and communication.
Basic Workflows
Workflows refer to the sequence of events and the actions associated with them to complete the trips listed in a manifest.
About Configuring DriverMate
After DriverMate is installed, the Configuration screen will be displayed before users can log in.
Auto Configuring DriverMate
Select a Configuration option to control how you want to set the DriverMate properties.
About Logging on and off DriverMate
In order to use the application, you must sign in to DriverMate. Additionally, it is important to sign out of the application at the end of your shift each day.
Logging on to DriverMate
To access DriverMate, sign in with the appropriate login information.
Logging off DriverMate
When you have finished your work for the day, or are taking an extended break, make sure to sign out of DriverMate.
About Checklists
DriverMate can display checklists on the login screen after sign on, or before sign off.
About EAM Checklists
The EAM Checklists feature allows drivers to do pre and post-trip checklist inspections based on checklists that are sent from the EAM system.
About the Manifest Screen
The manifest is the base of the DriverMate application allowing you to view and execute events and access supplementary information.
About Channel Status Indicator
On each screen, DriverMate displays a channel indicator, which shows the status of communication between the application and the server.
About Navigation Bars
The top and bottom navigation bars provide you with communications status and access to menus.
Event and Break Acronyms
Acronyms are shown on the leftmost column of the manifest to represent the types of events or breaks.
Viewing Trip Details
You can view detailed event and passenger information on the details screen.
Refreshing Manifest Information
Manifest information is automatically updated, however, you can also send a Renew Manifest request to dispatch.
Viewing Maps
You can view the current location of your vehicle and destination on the map. Using the Google map buttons, you can also change the map view and navigate around the map for a better view
Map Navigation Tools
The buttons on the map are graphical indicators of the location of the pick-up and drop-off addresses. The buttons you see on the left and right bottom corners of the map are part of the Google Maps view.
About Arrive and Perform
Events must be marked as Arrived, and then Performed to indicate that they have been completed. This information is sent to Dispatch when you mark an event accordingly.
Marking Events as Arrived
When you arrive at an event location, for example, for a pick-up, the record is shown with the Arrive button.
Adding a Passenger
A passenger may be accompanied by another passenger, for example, a companion. You can update the manifest with this information. Adding a passenger is part of the Perform action.
Collecting Fares
If your transit agency allows fares to be collected during trips, upon marking a pick-up event as Arrived, you can collect a passenger's fare. This also marks the event as Performed.
Marking Events as Performed
You can mark a drop-off event as Performed after you have brought the passenger to the drop-off location.
Capturing a Passenger Signature
Driver's can capture a passenger's signature for single and group trips when the trip is performed, and after fare is collected.
About Group Trips
The Group Functionality enables a driver to perform multiple events at the same time if the events are at the same location and meet the time condition.
Arriving Group Events
When you arrive at the group location, the record is shown with the Arrive button.
Performing Group Events
After you have marked an event that is part of a group trip as Arrived, you can mark all the group trip events as Performed. This procedure applies if you are not collecting fares during the trips.
About No Show and Cancel At Door
Drivers can request for trips to be canceled and removed from the manifest if passengers cancel at the door or do not show up.
Canceling Trips At the Door
After arriving at a pick-up location, you can mark the trip as Cancel At Door if a passenger no longer requires the vehicle service.
Declaring Passengers as No Show
If a passenger is not present at the pick-up location, you can declare a No Show.
About the Message Center
You are able to send and receive free form or canned messages to Dispatch.
Viewing Messages
You can view messages sent to you from Dispatch. If you have a new message, the Messages button on the bottom navigation bar shows a plus sign .
Driver Notifications
You can receive different types of notifications from Dispatch. To view them, tap the Notifications button on the bottom navigation bar.
Sending Canned Messages
If your agency has configured canned (predefined) messages, you can select and send one or more messages from the list to Dispatch as appropriate.
Sending Text Messages
If none of the canned messages match the situation, you can compose a text message and send it to Dispatch.
Sending Emergency Messages
If necessary, you can quickly send an emergency message to Dispatch.
Driver Safety Screen
Driver Safety Screens is a safety feature designed to minimize driver interaction with the device while the vehicle is moving. The screens should provide enough information to allow you to perform the current work item and are automatically displayed when the vehicle starts to move.
Troubleshooting Tips
You can perform basic troubleshooting when encountering an error .
About DriverMate
DriverMate allows demand response drivers to receive information from and provide information to dispatchers in real time over the air.
About This Guide
The DriverMate User Guide aims to explain the main steps that you can perform using DriverMate.