IVR Server for Large Operations

The following is required to support IVR for large operations.

IVR Server

The following requirements are needed on the Trapeze IVR server for large operations:

Table 1. IVR Server Specifications
Minimum Specifications	Recommended Specifications
Sixteen (16) Processor Cores, Intel Xeon Processor E5 v3 (Haswell) Family or newer, 2.1 GHz or greater base frequency	Sixteen (16) Processor Cores, Intel Xeon Processor E5 v3 (Haswell) Family or newer, 2.1 GHz or greater base frequency
16 GB RAM or greater	32 GB RAM or greater
Three (3) 300 GB 15K SAS hard disk drives, configured in RAID5 array*	Four (4) 300 GB 15K SAS hard disk drives, configured in RAID5 array with hot spare*
SAS disk controller (RAID 0/1/5/10 compliant, 1 GB battery backed cache)	SAS disk controller (RAID 0/1/5/10 compliant, 1 GB battery backed cache)
Monitor (17” LCD/LED or larger)	Monitor (19” LCD/LED or larger)
1 Gbps Ethernet interface	1 Gbps Ethernet interface
Microsoft Windows Server 2022 Standard	Microsoft Windows Server 2022 Standard

Note: *Required storage is dependent on actual sizes of database files, logs, and backups. These specifications are intended as a baseline, initial configuration.

Trapeze Voice Gateway Server

The following requirements are needed on the Trapeze voice gateway server for large operations:

Table 2. Voice Gateway Server Specifications
Minimum Specifications	Recommended Specifications
Sixteen (16) Processor Cores, Intel Xeon Processor E5 v3 (Haswell) Family or newer, 2.1 GHz or greater base frequency	Sixteen (16) Processor Cores, Intel Xeon Processor E5 v3 (Haswell) Family or newer, 2.1 GHz or greater base frequency
16 GB RAM or greater	32 GB RAM or greater
Three (3) 300 GB 15K SAS hard disk drives, configured in RAID5 array*	Four (4) 300 GB 15K SAS hard disk drives, configured in RAID5 array with hot spare*
SAS disk controller (RAID 0/1/5/10 compliant, 1 GB battery backed cache)	SAS disk controller (RAID 0/1/5/10 compliant, 1 GB battery backed cache)
Monitor (17” LCD/LED or larger)	Monitor (19” LCD/LED or larger)
1 Gbps Ethernet interface	1 Gbps Ethernet interface
MSSQL Server 2019 / Oracle 19c	MSSQL Server 2019 / Oracle 19c
Microsoft Windows Server 2022 Standard	Microsoft Windows Server 2022 Standard

Note: *Required storage is dependent on actual sizes of database files, logs, and backups. These specifications are intended as a baseline, initial configuration.