About Trapeze IVR Application Services

The Trapeze IVR Application services use a client/server architecture to access the user interface that permits configuration and security changes.

The server component of the application is referred to as the Service Shell. It constantly listens for connections from clients, which can include the Voice Gateway in the form of HTTP requests, a web browser, and the Client Shell. The Client Shell provides a user interface where you can, for example, configure properties, change security settings, and run reports.

The Service Shell can be configured to run as an application or as a Windows service. We strongly recommend running the Service Shell as a Windows service to minimize service interruptions that are caused by unexpected hardware or operating system issues as well as planned server restarts. Running the Service Shell as a service allows the software, if configured accordingly, to automatically start when the operating system is loaded. Once the application is configured to run as a service, you can interact with it using the Windows Service Manager Console for general maintenance tasks such as starting, stopping, or restarting the software. If your site chooses to run the Service Shell as an application, then the Console must be logged into through an automated process or manual intervention, and the software then needs to be launched.

The Client Shell must be run as an application. It can be executed through any of the following ways:
  • Open the application locally on the IVR Application Server by accessing the server’s console or by initiating a Terminal Services session.

  • Create a network share of the Trapeze6 Bin folder in order that it can be mounted from a remote workstation. This option may be preferable if multiple users require concurrent access to the Client Shell from their workstations.

The Client Shell is also used to access the interface required to make changes to the Context Properties or the Security Permissions.