Adding Multiple Subjects to a Feedback

The COM/Customers Feedback settings/Allow multiple subjects in a feedback context property must be selected so that you can add multiple subjects to one feedback record.

Note: If the COM/Customers Feedback settings/Allow multiple subjects in a feedback context property is not selected, you can only add one subject to a feedback record. The Add New Subject, Previous Subject, and Next Subject buttons are also not shown on the screen toolbar. For more information, contact your system administrator or Trapeze representative.
Some feedback records contain several subjects. For example, a letter from a customer includes several issues about a specific trip:
  • The bus was late.
  • The driver was rude.
  • The driver did not drive safely.
  1. Do one of the following steps:
    • On the main toolbar, click the Add New button: Add New button.
    • If your transit site uses custom icons, click the custom icon associated with the feedback type.
    The fields are cleared.
  2. In the Method Received By field, choose the means of communication by which the feedback was received, for example, by phone.
  3. To overwrite the feedback type set as the default or if you did not choose a feedback type icon in step 1, choose the type that describes the subject in the Feedback Type drop-down list.
  4. In the Feedback Subtype drop-down list, choose the subtype that best describes the specific feedback.
    The Communication Modes, Feedback, and Feedback Subtype options are defined as ancillary data.
    A priority and target date is automatically generated.
  5. Fill in the necessary General Input (Division and Department), FX Query, and PASS Query fields.

    When the feedback record is associated with a customer who has previously provided feedback, his or her customer data is automatically shown in the appropriate fields if the Automatic Populate/Customer Fields context property is On.

  6. Click the Save button: Save button.
    Note: Your site may have defined certain fields as mandatory. The system does not allow a record to be saved if the mandatory fields have not been completed. When you attempt to save the record, you are advised to complete the fields.
  7. After you have entered the data on one subject, click the Add New Subject button: Add new Subject button.

    In the new subject entry, some information is maintained such as client personal information, employee, vehicle, PASS Booking, FX data, Method Received By, Incident Date, and log data. The other fields are cleared.

  8. Fill in the blank fields and change existing data where necessary.
  9. Click the Save button: Save button.

    Repeat this procedure for another subject if required.