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Home About Workspaces A workspace refers to the user interface that contains the features such as menu options and commands that allow you to perform tasks based on your security permissions.
About Source Workspaces You can update your existing workspace layout with a source workspace when you upgrade your COM version using the Workspace Layout Manager. The source workspace may be an exported workspace or a workspace that is locally stored in the database.
Whats New in This Edition The following changes and additional features have been documented in this version 19 edition of the COM User Guide.
About COM Trapeze COM is a user-friendly and versatile application that is designed to perform the following functions:
Logging on to COM Depending on the password policies at your site, you may be prompted to change your password when logging on to the system. You can also change your password after you log on to the system.
About Sorting Information All screens sort information in a manner set by default.
Printing in COM You can preview the data to be printed and print from COM screens such as the COM Investigator and COM Representative screens.
About Workspaces A workspace refers to the user interface that contains the features such as menu options and commands that allow you to perform tasks based on your security permissions.
Types of Workspaces The following table describes the types of workspaces.
Basic Components of a Workspace The following graphic shows the COM Investigator screen, which illustrates the typical components of a workspace.
About Workspace Access Policy When your transit site sets a policy defining the use of private and shared workspaces, it is up to the system administrator to maintain Trapeze6 in accordance with that policy. The policy may define which users may or may not be given access to certain functions throughout COM.
Opening Workspaces You can open workspaces using the Load Workspace dialog box or the Workspace shortcut menu.
Standard Toolbar Options The following table describes the commands in the COM standard toolbar:
COM Representative Screen Toolbar The following table lists descriptions of the commands on the COM Representative screen toolbar.
COM Investigator Screen Toolbar The following table shows the descriptions of the commands on the COM Investigator screen toolbar.
Creating Private Workspaces You can configure a workspace according to your specific requirements, for example, display only the menus and commands that you use, and then save it as your private workspace.
About Customizing the Appearance of the Workspace You can change the appearance of your workspace by changing the position of or resizing your workspace elements such as toolbars and screens as well as adjusting the zoom level.
About Source Workspaces You can update your existing workspace layout with a source workspace when you upgrade your COM version using the Workspace Layout Manager. The source workspace may be an exported workspace or a workspace that is locally stored in the database.
Updating Workspace Layouts You can update your workspace layout with a source workspace. This can be an exported workspace or one stored in your database.
Deleting Workspaces You can delete a shared workspace that is not set as the default for any user.
Exporting Workspaces to the Network You can export a workspace on your machine to the network so that others at your site can see how your workspace is set up or use it themselves.
Importing Workspaces To help resolve some issues that you may be having, Trapeze Customer Care may send you a workspace file and ask you to import it to ensure that you are both looking at the same layout .
About the COM Representative Screen Once ancillary data and system properties have been defined to suit the needs of your transit site, you can record customer feedback in COM using the COM Representative screen.
About the COM Investigator Screen Use the COM Investigator screen to record the actions taken on the feedback received in the system.
Attaching Files to Feedback Files that are attached to feedback are typically copies of the letters received from or sent to clients. You can attach files to feedback records in the COM Representative or COM Investigator screen.
Sending Feedback by Email You can send feedback details by email directly from the COM Representative and COM Investigator screens to other parties.
About the Investigation Tool If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
Searching for EAM Data If there is a service request for a vehicle, COM users are able to view the items that require work referred to as symptom codes.
About COM and OPS Incident Data Integration Incidents are events that occur during the work day that involve employees, passengers, and/or vehicles.
About the Spell Checker The Spell Check feature flags words in the memo or text fields that may not be spelled correctly in both the COM Representative and COM Investigator screens.
Keystroke Shortcuts Keyboard shortcuts are useful in Trapeze6. They are an alternative to using the mouse to access commands on your screen.
About Source Workspaces
You can update your existing workspace layout with a source workspace when you upgrade
your COM version using the Workspace Layout Manager. The source workspace
may be an exported workspace or a workspace that is locally stored in the database.
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