About the COM Investigator Screen

Use the COM Investigator screen to record the actions taken on the feedback received in the system.

An action is defined as any activity performed to address, investigate, or resolve a customer issue.

Once the customer service representative has entered the feedback into the system, the customer service investigator can review the feedback and perform a number of activities to resolve the feedback. In some transit sites, a single individual may perform both roles while in other sites, two or more persons are designated for these tasks. The COM Investigator screen not only provides the same functions available in the COM Representative screen but also advanced tools for investigation.