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Home About COM Trapeze COM is a user-friendly and versatile application that is designed to perform the following functions:
About This Guide The COM User Guide provides detailed step-by-step instructions on COM features and functions. It is not intended to answer complex or site-specific questions. For specific questions or problems, contact your Trapeze representative.
Whats New in This Edition The following changes and additional features have been documented in this version 19 edition of the COM User Guide.
About COM Trapeze COM is a user-friendly and versatile application that is designed to perform the following functions:
Types of COM Users COM has two general types of users:
Levels of Access The level of access to specific screens and functionality assigned to each user depends on the transit site’s policies and practices.
About This Guide The COM User Guide provides detailed step-by-step instructions on COM features and functions. It is not intended to answer complex or site-specific questions. For specific questions or problems, contact your Trapeze representative.
Resources for Software Maintenance You can access additional technical assistance from the Trapeze community forum and at the Think Transit Conference.
Logging on to COM Depending on the password policies at your site, you may be prompted to change your password when logging on to the system. You can also change your password after you log on to the system.
About Sorting Information All screens sort information in a manner set by default.
Printing in COM You can preview the data to be printed and print from COM screens such as the COM Investigator and COM Representative screens.
About Workspaces A workspace refers to the user interface that contains the features such as menu options and commands that allow you to perform tasks based on your security permissions.
About the COM Representative Screen Once ancillary data and system properties have been defined to suit the needs of your transit site, you can record customer feedback in COM using the COM Representative screen.
About the COM Investigator Screen Use the COM Investigator screen to record the actions taken on the feedback received in the system.
Attaching Files to Feedback Files that are attached to feedback are typically copies of the letters received from or sent to clients. You can attach files to feedback records in the COM Representative or COM Investigator screen.
Sending Feedback by Email You can send feedback details by email directly from the COM Representative and COM Investigator screens to other parties.
About the Investigation Tool If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
Searching for EAM Data If there is a service request for a vehicle, COM users are able to view the items that require work referred to as symptom codes.
About COM and OPS Incident Data Integration Incidents are events that occur during the work day that involve employees, passengers, and/or vehicles.
About the Spell Checker The Spell Check feature flags words in the memo or text fields that may not be spelled correctly in both the COM Representative and COM Investigator screens.
Keystroke Shortcuts Keyboard shortcuts are useful in Trapeze6. They are an alternative to using the mouse to access commands on your screen.
About This Guide
The COM User Guide provides detailed step-by-step instructions on COM features and
functions. It is not intended to answer complex or site-specific questions. For specific
questions or problems, contact your Trapeze representative.
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