COM-Web Context Properties

COM-Web is a COM module that provides an online feedback form that passengers can use to submit complaints, commendations, and suggestions to your transit agency.

The feedback is sent directly into COM where investigators can view and process it.

A separate configuration file for COM-Web is included in your markup folder. The settings for the appearance of your online form may be defined in this file.

Table 1. COM-Web Context Properties
Property	Description
COM > COM Web > IP	IP address of the website running COM-Web.
COM > COM Web > Port	Port number of the Service Shell running COM-Web. (You can choose to run it on the same Service Shell for COM or in a separate Service Shell used for your websites.)
COM > COM Web > Report Group	Report group used to group the COM Feedback Subtypes shown in the COM screens.
COM > COM WebCommunication Mode	Communication mode used for all tickets created from COM -Web.
COM > Com Web > Recaptcha > PublicKey	Public key for the reCaptcha widget.
COM > Com Web > Recaptcha > PrivateKey	Private key for the reCaptcha widget.
COM > Com Web > Security > RecaptchaValidation	If selected, COM performs a security check during the registration process.
TravelerInformation > FixedRoute > Com > Security > CaptchaMode	Specify the type of validation to prevent spam form submission. The options are: None - If selected, no validation is performed during form submission. This is the default. HoneyPot - If selected, the validation process does not require extra user interaction. reCAPTCHA V2 - If selected, the user has to pass the security challenge. reCAPTCHA V3 - If selected, user interaction is not required. Note: reCAPTCHA V1 is no longer supported hence has been removed.
TravelerInformation > FixedRoute > Com > Security > RecaptchaV3 > PrivateKey	Private key for the reCaptcha V3.
TravelerInformation > FixedRoute > Com > Security > RecaptchaV3 > PublicKey	Public key for the reCaptcha V3.
TravelerInformation > FixedRoute > Com > Security > RecaptchaV3 > MinimumScoreResultThreshold	Sets the minimum score that counts as a "pass". The default value is 0.5. In COM-Web, the reCAPTCHA badge appears on the bottom left section of the screen.
TravelerInformation > FixedRoute > Com > SendConfirmationEmail	If selected, COM-Web sends an auto-generated confirmation email message when a new feedback record is submitted. This is set to On (true) by default.