The Status Screen and Device Troubleshooting

The Status screen displays information about the application and the device it is running on.

You can display the status screen by tapping the menu icon on the top navigation bar and then tapping Status.
Table 1. Status Information
Section Content
General Device ID (a unique ID for the device)
The Android OS version
The DriverMate version
The version code.
Communications A red dot is overlaid on the application icon to indicate that the application cannot communicate. A green dot indicates communications are working.
The name of the currently active interface used for communications.
The Local (IP) address assigned to the interface.
DNS 1. The primary DNS address associated with the interface.
DNS 2. The secondary DNS address associated with the interface.
The default gateway associated with the interface.
The IP address and port the mobile will send messages to.
If using a proxy, the Msg Queue shows how many messages are in the queue to be delivered to the proxy.
GPS A green dot indicates a status of available (locked). A red dot indicates GPS is not available. If the GPS is locked, the time will update approximately every second indicating the GPS data has been updated. When a GPS lock is lost for more than approximately 10 seconds the status will change to unavailable (red dot).
The time of the last set of GPS data.
Latitude. Only valid as a current location if the GPS is locked.
Longitude. Only valid as a current location if the GPS is locked.
The GPS relayed speed in either mph or kph. Only valid if the GPS is locked.
Direction. Degrees from true north. This value is only valid if the GPS status is locked.
Vehicle Motion Sensor status can be Moving or Not Moving (the vehicle is moving more slowly than the motion threshold).
The accumulated odometer reading based on changes in the GPS location. This is not a reading of the vehicle's odometer, but mileage based on GPS tracked movement added to the odometer entry made by the driver.

Troubleshooting

You can perform basic troubleshooting using the button on the Title bar. Below are common issues and the recommended corrective action to try:

Table 2. Troubleshooting Common Issues
Problem Description Corrective Action

DriverMate tablet unable to communicate to XGate.

 Troubleshoot connection to the host system.
Unable to arrive at location.
  1. Indicates that the vehicle is too far away from the document coordinates in PASS.
  2. Indicates Driver is trying to arrive out of order from the Manifest.

Other troubleshooting options to try are:

  • Press Renew from the dropdown list
  • Log out and log back in
  • Restart the device