About the Service Infractions Dashboard

The Dashboard tab provides a visual overview of policy statistics.

Dashboard information is not limited to specific users. Anyone can see an overview of how many cases are in each phase or stage.

Policies that have not been activated, or for which no case data is available, appear as black circles.
A black circle.

Pause the cursor over a section of the image to get more detailed information about the number of included cases.

Stage Distribution By Policy

Cases are grouped by policy and stage. Cases in any phase (for example, Investigation or Delivered) of the stage (for example, Violation Alert) are grouped using the same color. This provides an overview, for example, of how many cases are being appealed and how many clients have been suspended.

No Case Data Available with a black marker; Initial Stage with a blue marker; Violation Alert with a purple marker; Appeal with a green marker; Suspension with a yellow marker; and Warning Alert with an orange marker.

Phase Distribution By Policy

Cases are grouped by policy and phase. Cases in any stage that are in a specific phase are grouped using the same color. This provides an overview, for example, of how many cases require investigating and how many are still waiting to have letters sent (Decision Issued).

No Case Data Available with a black marker; Investigation with a blue marker; Closed with a purple marker; Delivered with a green marker; Decision Issued with a yellow marker; and Suspended with an orange marker.

Figure 1. Phase in the Dashboard tab

In the Dashboard, pie graphs illustrate the number of infractions within each phase of a policy. For example, Missing Scheduled Trips policy shows that four cases are in Appeal - Investigation phase.