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Increase how much screen space is available to show Service Infractions information.

System administrator tools, such as Context Properties and Security Permissions, are accessed using a different port than the one used by the Service Infractions module.

Context properties are edited to change system appearance and behavior.

Service Infractions allows system administrators to assign unique accounts to individual users.

If you are preparing to configure your policy in Service Infractions, you need to understand the available options and what choices need to be made so that the policy will behave in the desired way.

There are a number of actions available for policies on the command ribbon.

Policy cards allow users to access Service Infractions policies defined in the system.

Policies can be hidden when they are not in use.

Behavior Type infraction criteria must be created before creating a behavioral policy.

Template letters are used to generate case letters.

Service Infractions policies define infraction criteria, case stages and phases, and the penalties applied to clients who exceed thresholds.

After a policy has been created, it can be cloned.

Policy infraction criteria are defined so that Service Infractions can automatically create cases using information from the database.

User-defined cancellation codes are defined in PASS Schedule Status Codes ancillary data.

Cases move through policy stages as they meet defined thresholds.

There are a handful of common configurations for policies.

Policies must be activated for the system to use them.

When a policy must be edited or is not being used, it can be deactivated.

In Service Infractions policies that have previously been activated, a limited number of policy settings can be edited.

Case cards are used to navigate cases in a selected stage or phase.

Service infractions allows you to perform actions using the command ribbon.

Widgets allow you to reconfigure your workspace as you use it.

Client cases must be assigned to a specific user before that user can begin working on the case.

Client cases can only be unassigned by the user currently assigned to the case.

The Client Information widget and Case History widget contain background information helpful to system users.

System users can add comments to cases when they need to provide more information for other users.

Case letters are automatically created from template letters by the system.

Case Emails work similary as case letters. They are automatically created from an email template and sent by the system.

Client trips that meet the defined service policy criteria are viewable in the Infractions widget.

Cases can progress through policy phases and stages automatically, or they can be promoted by system users.

Clients who receive a suspension letter and disagree with service infractions can begin an appeal process.

If a case is within a policy's defined grace period, it can be reinvestigated.

After a suspension has been issued, it can be modified.

A case with previous suspensions or flagged periods can be expunged.

Metrics provide information about client trips, driver trips, and vehicle trips for specific infractions.

Archived cases are closed cases that have been in the system for a predefined length of time.

Trapeze4 Workstation users (PASS) and Certification Workstation (PASS-CERT) users can determine the suspension status of clients under various policies without opening Service Infractions.

Logging on to Service Infraction Reports is similar to logging on to PASS Standard Reports.

Service Infraction reports are run in the same way PASS Standard reports are run.

The Behavior Infraction Report shows the behavioral infractions for each client over a defined period of time.

The Infraction Report shows the number of confirmed and forgiven infractions for each driver over a defined period of time.

The Suspension Report shows the number of cases in each policy stage over a defined period of time.