About OPS Work Assignment Notifications
Trapeze OPS Work Assignment Notifications allows operators to receive work assignment notifications by telephone, Short Message Service (SMS), and email.
OPS Work Assignment Notifications includes both dispatcher-initiated and operator-initiated notification methods.
When a dispatcher publishes work assignments for a day, the system automatically sends work assignment notifications to operators on extraboard and volunteer lists. Notification methods for each employee are specified in the Employee Profile screen. Automated notification methods reduce the time and effort required for informing operators about their work assignments.
Operators can telephone the automated system to obtain work assignment information for the current day. Operators can also obtain information for the following day after work assignments are published for the day.
An audit log provides records of all automated work assignment notifications.
- Interactive Voice Response (IVR)
- IVR technology enables operators to receive automated telephone notifications of their work assignments. Each telephone notification includes a summarized version of the day’s assignments, an optional detailed version, and any detour reminders associated with the work.
- Short Message Service (SMS)
- With SMS, operators receive text messages about their first work assignment for the day, including start time, work name, and reporting location. Text messages are limited to 160 characters and can include letters, numbers, and punctuation symbols.
- Email notifications include summarized and detailed information about operators’ work assignments for the current day and, if published, for the following day. Information includes sign-on and sign-off locations and times, run information, and detour reminders associated with the work.