Properties Affecting Work Assignment Notifications

Properties specify how work assignment notifications are used.

Table 1. Work Assignment Notifications Properties
Property Description
Core > Services > Email > SMTP > Server Address Specify the address of the SMTP server.
Core > Services > Email > SMTP > Server Port Specify the port used by the SMTP server.
Core > Services > Email > SMTP > Server Authentication Specify the authentication required for the SMTP server. Set to 1 for basic and 2 to use NTLM.
Core > Services > Email > SMTP > User Name Specify a user name if the SMTP server required basic authentication.
Core > Services > Email > SMTP > Password Specify a password if the SMTP server required basic authentication.
Core > Services > Email > SMTP > Codepage Specify the default codepage used to send the SMTP message. The current system locale is used if this value is blank.The codepage string must be formatted to RFC822 standards.
Core > Services > Email > SMTP > Default Sender Specify the email address of the sender.
Notification > Delivery > Enabled This must be enabled for any notification delivery.
Notification > Delivery > Email > Enabled If selected, notification items deliverable by email are managed (database polled).
Notification > Delivery > Email > PollingInterval Specify, the time, in seconds, between database polls looking for items deliverable by email.
Notification > Delivery > SMS > Enabled If selected, notification items deliverable by email are managed (database polled).
Notification > Delivery > SMS > PollingInterval Specify, the time, in seconds, between database polls looking for items deliverable by SMS.
Notification > Delivery > Voice > Enabled If selected, notification items deliverable by IVR are managed (database polled).
Notification > Delivery > Voice > PollingInterval Specify, the time, in seconds, between database polls looking for items deliverable by IVR.
Notification > Delivery > Voice > VoiceGateway > IP Specify the IP address of the voice gateway.
Notification > Generator > Enabled This must be selected to generate notification items of any type or description.
Notification > Generator > FixedRoute > Operations > Assignment > Notification Type Select the notification type.
Notification > Generator > FixedRoute > Operations > Assignment > Enabled If selected, Fixed Route Operations notification items are generated for any delivery device.
Notification > Generator > FixedRoute > Operations > Assignment > Polling Interval Specify, the time, in seconds, between database polls looking for notification items.
Notification > Generator > FixedRoute > Operations > Assignment > Priority Specify the priority of these notifications relative to other items handled by the delivery device. Use integer values from 1 (high priority) to 99 (low priority).
Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call EB if Absent If selected, extraboard employees who have an absence for the day will still receive a notification.
Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call EB if RDO If selected, extraboard employees who are on their regular day off will still receive a notification
Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call EB if Hold-down If selected, extraboard employees who are holding down another employee's work day will still receive a notification
Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call Volunteer if Absent If selected, volunteer employees who have an absence for the day will still receive a notification
Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call Volunteer if No Assignment If selected, volunteer employees without an assignment will still receive a notification. This property is only used when Notification > Generator > FixedRoute > Operations > Assignment > Call Out > Call Volunteer if Absent is not selected.
Notification > Generator > FixedRoute > Operations > Assignment > Email > Enabled If selected, Fixed Route Operations notifications are delivered by email.
Notification > Generator > FixedRoute > Operations > Assignment > Email > MaxAttempts Specify the maximum number of times to try to send a Fixed Route Operations notification by email.
Notification > Generator > FixedRoute > Operations > Assignment > Email > FromEmailAddress Specify the email address that will appear in the From line of the Fixed Route Operations emails.
Notification > Generator > FixedRoute > Operations > Assignment > Email > SubjectLine Specify the text that will appear int eh Subject line of Fixed Route Operations emails.
Notification > Generator > FixedRoute > Operations > Assignment > SMS > Enabled If selected, Fixed Route Operations notifications are delivered by SMS.
Notification > Generator > FixedRoute > Operations > Assignment > SMS MaxAttempts Specify the maximum number of times to try to send a Fixed Route Operations notification by SMS.
Notification > Generator > FixedRoute > Operations > Assignment > Voice > Enabled If selected, Fixed Route Operations notifications are delivered by IVR.
Notification > Generator > FixedRoute > Operations > Assignment > Voice > MaxAttempts Specify the maximum number of times to try to send a Fixed Route Operations notification by IVR.
Notification > Generator > FixedRoute > Operations > Assignment > Voice > FromTime Specify the time of day to being making Fixed Route Operations notification calls.
Notification > Generator > FixedRoute > Operations > Assignment > Voice > ToTime Specify the time of day after which no more Fixed Route Operations calls will be made.
Notification > Generator > FixedRoute > Operations > Assignment > Voice > Alias The alias of the VoiceXML page to be served to the recipient of the call.